Azure Cloud Engineer (L1/L2 Support & Operations)

Azure Cloud Engineer (L1/L2 Support & Operations)

• • Experience: 8–10 Years
  • Type: Full-Time

Role Overview

We are seeking an experienced Azure Cloud Engineer with 8–10 years of IT infrastructure background, specializing in L1/L2 operations, system administration, infrastructure support, and hands-on Azure workload migrations (required). This role focuses on maintaining 99.9%+ availability targets, resolving incidents, automating routine admin tasks, and executing standard deployments across Azure subscriptions.

Key Responsibilities

First-Line Support & Monitoring

• • Incident Management: Handle incident intake, triage, initial troubleshooting, and ticket resolution for P3/P4 issues; escalate complex P1/P2 incidents to L3/Engineering teams.
  • Proactive Monitoring: Perform 24/7 health monitoring using Azure Monitor, Log Analytics, and Application Insights; respond promptly to alerts and service health warnings.
  • Service Desk & Access Requests: Manage user access requests, Microsoft Entra ID and Azure RBAC role assignments, NSG rule changes, and identity-related support tickets.

Operational Engineering & Maintenance

• • Compute & Storage Admin: Provision and maintain Azure VMs, Managed Disks, Blob Storage, Azure Files, and VM images; manage snapshots, backups, and storage lifecycle policies.
  • Azure Migration Delivery (Mandatory): Execute Azure Migrate discovery and assessment, server replication, test migrations, cutover and rollback activities; support VMware/Hyper-V/on-premises VM migration to Azure, application dependency validation, post-migration troubleshooting, and hypercare.
  • Database Awareness (Good to Have): Basic knowledge of Azure SQL Database, SQL Server on Azure VMs, or Azure Database for PostgreSQL, including database connectivity, monitoring, and backup/restore concepts; dedicated DBA expertise is not required.
  • Networking Maintenance: Support VNets, subnets, route tables, Network Security Groups (NSGs), Azure DNS, Private Endpoints, and VPN Gateway connections.
  • Patching & Compliance: Schedule and monitor Linux/Windows VM updates using Azure Update Manager; support Azure Policy compliance and remediation tasks.
  • Basic IaC & Scripting: Maintain and execute existing Terraform/Bicep templates and PowerShell/Python/Bash scripts for routine automation.
  • FinOps Execution: Identify idle VMs, unattached Managed Disks, unused public IPs, and outdated snapshots to optimize monthly Azure spend.

Core Skill Set

Category

Technologies / Tools

Azure Core Services

Virtual Machines, Managed Disks, Blob Storage, VNets, Entra ID, Azure DNS, Update Manager, Key Vault

Azure Migration (Required)

Azure Migrate, Azure Site Recovery, discovery, readiness, replication, test migration, cutover, rollback, validation, hypercare

Databases (Good to Have)

Azure SQL Database, SQL Server on Azure VM, Azure Database for PostgreSQL (basic administration, backup/restore concepts and connectivity)

Monitoring & Logging

Azure Monitor, Log Analytics, Activity Log, Application Insights, Grafana

OS & Scripting

Windows Server, Linux (RHEL/Ubuntu), PowerShell, Bash, Python

IaC & CI/CD

Terraform/Bicep (Execution & Maintenance), Azure DevOps, GitHub

ITSM & Tools

ServiceNow, Jira, Confluence, PagerDuty

Qualifications & Certifications

• • Experience: 8–10 years in IT infrastructure/operations, including 5+ years hands-on with Azure and participation in at least one end-to-end Azure migration project (mandatory).
  • Certifications: Microsoft Certified: Azure Administrator Associate (AZ-104) (Required); Azure Solutions Architect Expert (Preferred).
  • Process Knowledge: Strong ITIL framework understanding (Incident, Problem, and Change Management).