Azure L2 Support Engineer

Job Summary

We are looking for an experienced Azure L2 Support Engineer with strong expertise in Azure cloud operations, ITIL-based support, incident/problem management, and data pipeline monitoring. The candidate will be responsible for providing L2 production support, troubleshooting Azure services and data pipelines, resolving incidents within SLA, and coordinating with L3/Development teams for complex issues.

Mandatory Skills

• 613 years of IT experience with relevant experience in Azure Production Support.
• Strong hands-on experience in L2 Application/Cloud Support.
• Strong understanding of ITIL processes.
• Experience in Incident Management, Problem Management, Change Management and Service Request Management.
• Experience monitoring and troubleshooting Azure Data Pipelines.
• Strong knowledge of Azure Data Factory (ADF).
• Good knowledge of SQL for data validation and troubleshooting.
• Experience in analyzing application/data pipeline failures and logs.
• Strong understanding of SLA, priority, severity and escalation processes.
• Experience working in 24x7 production support / on-call environments is preferred.

Key Responsibilities

• Provide L2 production support for Azure-based applications and data platforms.
• Monitor Azure services and data pipelines and identify failures proactively.
• Troubleshoot failed or delayed Azure Data Factory pipelines.
• Analyze pipeline logs, error messages, dependencies, triggers, activities, and data movement issues.
• Perform initial root-cause analysis and resolve incidents within defined SLA.
• Validate data and troubleshoot issues using SQL queries.
• Monitor scheduled jobs, batch processes, data loads, and downstream dependencies.
• Restart/reprocess failed pipelines based on approved operational procedures.
• Identify recurring issues and contribute to Problem Management / RCA activities.
• Create and maintain incident, problem, change, and knowledge-management documentation.
• Follow ITIL processes and operational procedures.
• Coordinate with L3 developers, data engineers, architects, and infrastructure teams for complex issues.
• Participate in change implementation, validation, and post-deployment checks.
• Perform production health checks and provide operational status updates.
• Maintain support dashboards, incident reports, and SLA metrics.
• Participate in on-call/shift support as required.