Azure Virtual Desktop/AVD SME

About the Company

Empowered By InnovationBirlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company’s consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group’s 170-year heritage of building sustainable communities.

About the Role

Designs, engineers, and supports enterprise endpoint computing solutions -Azure Virtual Desktop (AVD), Windows endpoints, and endpoint security platforms. Ensures secure, reliable, and efficient end-user computing services through automation, endpoint lifecycle management, policy governance, and platform optimization, enabling workforce productivity and maintaining a stable enterprise computing environment.

(need local resources from these locations)

Location

• Alpharetta, GA
• Charlotte, NC
• Chicago, IL
• Conshohocken, PA
• Denver, CO
• Fargo, ND
• Garden City, NY
• Houston, TX
• Lubbock, TX
• Morristown, NJ
• Mt Juliet, TN
• New York, NY
• Purchase, NY
• Topeka, KS

HYBRID - 3 days onsite.

Responsibilities

• Manage the Azure Virtual Desktop (AVD) environment, including creating images, deploying virtual machines, monitor platform performance.
• Drive delivery of roadmap initiatives on schedule and in accordance with established quality standards.
• Provide advice, guidance, and direction to carry out plans and procedures, ensuring schedule attainment, product development process adherence and performance.
• Provide last tier support for operations and support teams, including root cause analysis and preventative analysis.
• Provide technical support with expert knowledge and act as an escalation point for the Desktop Operations team and anything related to the End User Computing environment, focusing on our Endpoint Security Protection, and application management.
• Collaborate with cross-functional engineering teams to design and implement endpoint solutions.
• Develop automated solutions for deploying software packages, application patches/updates and workstation images.
• Engineer, maintain, and support multiple Windows desktop images.
• Manage the entire lifecycle of our global standard desktop and laptop models.
• Design and implement Microsoft Intune solutions that meet end user requirements.
• Create and manage Intune policies for application deployment, device compliance, and security configurations.
• Ensure seamless integration with other Microsoft 365 services.
• Windows 11 Provisioning: Design and deploy Windows 11 provisioning processes using Intune Autopilot. Configure and manage Windows Update for Business policies. Develop and maintain standardized 11 deployment images.
• Active Directory Group Policy Management: Design and manage Group Policy Objects (GPOs) in Active Directory to enforce security and configuration policies. Collaborate with the Active Directory team to ensure alignment with broader infrastructure goals.
• Security and Compliance: Implement security best practices and compliance policies within Intune. Monitor and respond to security incidents related to mobile devices and endpoints.
• Documentation and Training: Create detailed documentation of Intune configurations, Windows provisioning processes, and Group Policy settings.
• Maintain desktop images and modify SCCM task sequences as needed.
• Package, test, validate, and deploy enterprise applications.
• Maintain and expand the End User Computing knowledge base.
• Create new and maintain existing support documents to maintain high standards of quality in the delivery of End User Computing services.

Qualifications

• 10+ years of IT infrastructure and endpoint engineering experience, including 5+ years designing and implementing AVD and Microsoft Intune solutions.
• 5+ years of systems engineering experience in a complex enterprise environment.
• Enterprise desktop engineering and endpoint support experience.
• Proven experience with Windows 11, Active Directory, and Group Policy management.
• Experience developing and testing software packages using InstallShield or equivalent packaging technologies.
• Experience managing VDI environments, preferably Azure Virtual Desktop (AVD).
• Expert-level experience in endpoint protection engineering and security controls.
• Advanced expertise with Microsoft Endpoint Configuration Manager (MECM) and Microsoft Intune.
• Expert knowledge of patch management, including BIOS, firmware, operating system, and application updates.
• Basic database administration knowledge, particularly Microsoft SQL Server.