B - ACCOUNT MANAGER

Bedrock Landscaping is seeking an experienced, customer-focused Account Manager to manage client relationships, oversee landscape maintenance services, and ensure our customers receive exceptional service. This position serves as the primary point of contact for assigned accounts and works closely with field operations to ensure quality, address concerns, and identify opportunities for additional services.

Responsibilities

• Manage and maintain strong relationships with assigned commercial landscape clients.
• Serve as the primary point of contact for customer questions, requests, concerns, and service needs.
• Conduct regular property inspections to ensure landscaping meets Bedrock standards and client expectations.
• Communicate service expectations, property needs, and corrective actions to field supervisors and crews.
• Follow up with customers regarding service quality and resolve concerns in a timely and professional manner.
• Identify opportunities for enhancements, improvements, seasonal services, irrigation repairs, and additional landscaping services.
• Prepare proposals and estimates for enhancement and additional service opportunities.
• Monitor approved enhancement projects and coordinate with operations to ensure work is completed accurately and on schedule.
• Participate in client meetings and property walks as needed.
• Maintain accurate documentation of customer communications, property needs, proposals, and follow-up items.
• Assist with account renewals and client retention efforts.
• Monitor account performance and work with management to address service, labor, or profitability concerns.
• Coordinate with operations, irrigation, enhancements, and other departments to ensure customer expectations are met.
• Respond promptly to urgent customer or property concerns.
• Maintain a professional appearance and represent Bedrock Landscaping positively with customers and property management teams.
• Perform other duties as assigned.

Qualifications

• Previous account management, customer service, landscaping, property management, or related experience preferred.
• Commercial landscaping experience strongly preferred.
• Strong customer service and relationship-building skills.
• Ability to identify landscape maintenance and enhancement needs.
• Strong organizational and follow-up skills with the ability to manage multiple accounts and priorities.
• Excellent verbal and written communication skills.
• Ability to work effectively with customers, field employees, supervisors, and management.
• Comfortable visiting customer properties and working outdoors as needed.
• Basic computer skills and ability to learn company software and systems.
• Valid driver's license and acceptable driving record required.

Preferred Experience

• Commercial landscape maintenance
• Landscape enhancements
• Irrigation systems
• Estimating and proposals
• Property management or HOA accounts
• Customer retention and account growth

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.