B - Customer Support Executive

Our client is a well-established global distributor of electronic components and technology solutions, serving customers across various industries worldwide. The company provides a wide range of electronic products, technical solutions, and value-added services to support businesses in their technology and engineering needs. They are looking for an experienced Customer Service professional to manage customer enquiries, order processing, order tracking, and issue resolution.

Key Responsibilities

• Handle customer enquiries regarding orders, product availability, pricing, delivery status, and related matters.
• Process and track customer orders, including quotations, backlog orders, invoicing, returns, and order expediting.
• Follow up on stock availability and coordinate with relevant departments to ensure timely delivery.
• Investigate and resolve order discrepancies, customer complaints, claims, and credit-related issues.
• Liaise with customers and internal teams to provide timely updates and effective solutions.
• Maintain accurate customer, order, and service records.
• Prepare reports and monitor order and customer service performance.
• Identify opportunities to improve customer service processes and operational efficiency.
• Support the Sales Team with customer and order-related matters.
• Perform other duties as assigned.

Requirements

• Minimum 5 years of relevant experience in Customer Service, Order Management, Sales Support, or a related field.
• High School Diploma or equivalent; Diploma/Degree is an added advantage.
• Strong communication, customer service, and problem-solving skills.
• Good computer and email skills.
• Able to handle multiple tasks and work in a fast-paced environment.
• Able to work independently with minimal supervision.
• Strong attention to detail and good organisational skills.
• Good interpersonal skills and able to work effectively with internal and external stakeholders.
• Additional language skills are an advantage.

To facilitate the process, please ensure the following details are included in your resume:

Current Address / Location

Current Salary

Reason for Leaving

Expected Salary

Notice Period

WhatsApp: +6011-6539 5055

Kindly note that only shortlisted candidates will be notified.

Pay: RM4,000.00 - RM5,200.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Application Question(s):

• Please provide your date of birth, expected salary, reason for leaving, current salary and notice period.

Language:

• Mandarin (Required)

Work Location: In person