B- Service/ Operation Coordinator

Job Scope / Responsibilities:

1.Service Coordination:

• Manage daily service requests from customers, ensuring prompt and effective response.
• Schedule and coordinate service jobs for the technical team (mechanical and electrical), optimizing the team’s availability.
• Track ongoing and completed service jobs using Excel-based trackers, ensuring all records are updated accurately.

2. Spare Parts Coordination:

• Assist in preparing spare parts quotations for customers.
• Follow up on spare parts deliveries and liaise with suppliers when needed
• Maintain an overview of critical spare parts in stock.

3. Customer Communication:

• Act as the primary point of contact for service-related issues, ensuring clear and professional communication.
• Update customers on job progress and ensure all job details (e.g., site visit, repairs, maintenance) are documented clearly.

4. Documentation & Reporting:

• Prepare service reports, job sheets, and invoices (with assistance from the accounts department).
• Maintain accurate service records for internal and customer reference.

5. General Admin & Support:

• Support the sales and technical team with related administrative tasks when needed.
• Assist in processing warranty claims with suppliers and coordinating warranty documentation.

Requirements:

• Experience in a service coordination role, preferably in an industrial or technical setting (doesn’t have to be the same industry).
• Strong organizational and communication skills.
• Proficient in Microsoft Office (Excel, Word, etc.).
• Ability to manage multiple tasks in a fast-paced environment.
• Comfortable dealing with customers and coordinating with technical staff.
• Basic technical understanding (training provided for specific machinery and processes).

To facilitate the process, please ensure the following details are included in resume :

Current Address / Location

Current Salary

Reason for Leaving

Expected Salary

Notice Period

WhatsApp: +6011-6741 5055

Kindly note that only shortlisted candidates will be notified.

Pay: RM3,500.00 - RM6,000.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Application Question(s):

• date of birth, current location, current salary, reason of leaving, expected salary, notice period, possess own vehicle (Y/N)

Work Location: In person