B2B Account manager

该职位来源于猎聘 What you will do

• Relationship Management:
• Build and maintain strong relationships with key accounts to understand their needs and ensure customer satisfaction. o Serve as the main point of contact for key accounts, facilitating communication between the client and various departments within the company. o Schedule regular meetings and calls with your key accounts for projects/ task updates.
• Proactively share the latest updates about the process change, new feature release to key accounts.
• Sales & account growth and performance management: o Analyze account’s potential and create sales growth plan for accounts. o Based on growth plan, initiate and complete the tasks/projects with key accounts, such as improving account’s listings and account’s cross-border selling. o Research and identify new potential accounts based on your knowledge to vidaXL and ecommerce business.
• Monitor your countries’ sales and take proactive actions to reduce issues and risks. o Investigate local market and keep abreast of market trends and competitive landscape to provide insights and assist in strategic decision-making.
• Data & issue analysis: o Investigate the account performance, such as refund for your responsible countries and take proactive actions. o Based on reported issues or feedbacks from key accounts, analyze the data and initiate the new ideas to optimize the process to solve the pain points during DX journey.
• Cross-department collaboration: o Work with marketing team to on-board more potential leads and create more awareness.
• Work with customer service to define a good service to dropshippers. o Work with logistics to optimize the delivery process with different carriers to provide good service to dropshippers.

Must haves

• 1-3 years working (or internship) experience in an ecommerce environment;
• Bachelor’s degree in business studies or other related studies;
• Excellent verbal and written communication skills in English;
• Proficiency with Microsoft Office and advanced excel skills are preferred, knowledge about XML and data feeds is a plus;
• Experience with selling on major marketplaces like eBay, Amazon, etc. is a plus
• Ability to quickly learn and work with new backend systems and softwares
• Hands on mentality and ability to take on several projects at once Working Hours Flexible 8-hour working schedule, clock-in: 8:30–9:30, clock-out: 17:30–18:30, weekends off. Benefits Five social insurances and one housing fund, paid sick leave, high-temperature subsidy, travel allowance, wedding bonus, daily afternoon tea, overtime pay etc.