B2B Account Manager

B2B Account Manager - Onsite/Night Shift

Role Overview

We are seeking a detail-oriented B2B Account Manager to manage business customer relationships and oversee end-to-end order fulfillment for a growing food and beverage business. This role focuses on supporting major retail accounts and distributors, coordinating orders and deliveries, managing invoicing and account reconciliation, and ensuring accurate, timely, and professional customer service.

The ideal candidate has strong B2B account management experience, is comfortable working with ERP and EDI systems, and can independently resolve account issues while collaborating with cross-functional teams.

Key Responsibilities

• Manage day-to-day relationships with assigned business accounts, including retail customers and distributors.
• Receive, process, and track purchase orders through email, EDI platforms, and customer portals.
• Maintain accurate order and account information in ERP systems and retailer portals.
• Coordinate production quantities, shipment schedules, customer pickups, and deliveries with internal teams and external partners.
• Prepare invoices, fulfillment reports, and shipment documentation; investigate and resolve invoice discrepancies, deductions, and short shipments.
• Address customer concerns, order changes, delivery issues, and compliance requirements in coordination with operations, logistics, supply chain, and finance.
• Monitor account performance, order accuracy, and on-time delivery while identifying opportunities to improve customer satisfaction and operational efficiency.
• Respond to consumer inquiries and product complaints, escalating quality-related concerns to the appropriate teams.
• Collaborate with management and cross-functional teams to ensure smooth order processing, reliable fulfillment, and strong customer relationships.

Qualifications

• 3–5 years of experience in B2B account management, customer account management, or a similar role supporting business clients.
• Experience managing business relationships with retailers, grocery chains, distributors, or other large commercial accounts is highly preferred.
• Hands-on experience with ERP systems such as SAP, NetSuite, Oracle, Plex, or similar platforms.
• Familiarity with EDI systems, customer portals, purchase order processing, invoicing, and account reconciliation.
• Proficiency in Microsoft Office, particularly Excel, for reporting and account management.
• Excellent written and verbal English communication skills, with the ability to interact professionally with business stakeholders.
• Strong problem-solving, organizational, and multitasking skills, with exceptional attention to detail.
• Ability to manage multiple accounts, resolve issues independently, and work effectively in a fast-paced environment.
• Collaborative mindset and flexibility in handling evolving business priorities.

Preferred Qualifications

• Experience with EDI platforms, particularly SPS Commerce.
• Background in food and beverage manufacturing, consumer packaged goods (CPG), or logistics.
• Familiarity with grocery retailer portals, vendor compliance standards, and retail fulfillment requirements.

Pay: Php100,000.00 per month

Work Location: In person