B2B Contact Centre Agent

Your Purpose

MSC Cruises is the world’s third-largest cruise brand as well as the leader in Europe, South America, the Gulf region, and Southern Africa with more market share in addition to deployed capacity than any other player. It is also the fastest-growing global cruise brand with a strong presence in the Caribbean, North America, and Far East markets. Headquartered in Geneva, MSC Cruises is one of the two brands that sit within the Cruise Division of MSC Group, the leading privately held Swiss-based shipping and logistics conglomerate with over 300 years of maritime heritage. MSC Cruises – the contemporary brand - has a modern fleet of 22 cruise ships with three new vessels due to be launched in 2025, 2026, and 2027.

In line with MSC Cruises service standard & procedures, the B2B Contact Centre Agent provides commercial advice (by telephone and other channels) to travel agents in order to finalize the sale of MSC Cruises products and services.

Your Impact

Handles travel agencies’ telephone calls, in line with the Service Standards and Procedures;

Responds to travel agents’ requests coming by telephone, email or fax;

Promotes MSC Cruises products and services;

Uses the reservation system to process telephone sales;

Assists travel agents with specialist support such as reservations changes, purchase of additional services and special requests.

Your Journey so far

Experience dealing with clients either over the phone or face-to-face.

Sales experience (preferable).

Communication and interpersonal skills.

Sales and persuasion skills.

Proactivity and results orientation.

Problem-solving abilities.

Your Essentials

Fluent in Italian and English; any additional European language (particularly French or German) is considered an advantage.

University degree in Economics, Business Administration, Marketing & Communication, or Linguistic Studies.

Good knowledge of Microsoft Office.

What we Offer

In compliance with the applicable pay transparency legislation, the following information is provided regarding the initial compensation foreseen for the position.

Contract

• Type of contract: Temporary
• Applicable Collective Labour Agreement (CCNL): “Addetti agli uffici ed ai terminals delle società di navigazione che esercitano l’armamento privato” – sez. personale di terra
• Gross annual salary (RAL): between €25.316 gross per year, paid over 14 monthly installments
• Meal vouchers: worth €8 per on-site working day

The offer in terms of salary will be determined based on the candidate’s professional experience, technical competencies, and the level of autonomy and responsibility assigned to the role.

Welfare&Wellbeing We offer a range of Welfare&Wellbeing Initiatives as well as benefits including Productivity award, Health Insurance, Learning opportunities, flexible working hours, Employee Assistance Programme, Discounts & Partnerships within the MSC group.

Our commitment

We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.

Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here!