B2B Customer Activations

Company Description TOMA, The Offline Marketing Agency, specializes in reaching audiences in places beyond the usual digital channels. Originally a small team focused on live, in-person connection, the company has grown into an international agency. TOMA is built to do what digital marketing cannot: find people where they actually are and start genuine, face-to-face conversations. The team values creativity, resourcefulness, and a passion for human connection in real-world environments.

Role Description The B2B Customer Activations role is a full-time, on-site position based in San Diego, CA. This role focuses on managing and executing offline activation programs for B2B clients, ensuring that campaigns effectively engage target audiences and drive measurable results. Day-to-day responsibilities include coordinating activation logistics, supporting client communications, gathering and analyzing performance data, and ensuring a high level of customer satisfaction. The individual in this role will collaborate closely with account managers, field teams, and operations to deliver smooth campaign execution, resolve customer issues, and identify opportunities to improve service and engagement.

Qualifications

Candidates should possess :

• strong Interpersonal Skills and a commitment to Customer Satisfaction.
• experience in Customer Support and effective Communication.
• solid Analytical Skills to interpret data and optimize activations.
• organizational and time-management skills.
• the ability to work on-site, collaborate in a team setting, and adapt quickly in fast-paced situations.
• Previous experience in customer-facing roles, field marketing, or account coordination is beneficial.
• An associate or bachelor’s degree in Business, Marketing, Communications, or a related field is preferred but not required.