B2B Customer Success Agent

Job Title: B2B Customer Success Agent

Location: Onsite Full-time, Shifting Schedule

Role Overview

We are looking for a tech-savvy B2B Customer Success professional with strong communication, troubleshooting, and relationship-management skills. This is a blended customer-facing role handling chat, email, video calls, and all other approved customer communication channels. The role focuses on customer retention, renewals, onboarding, troubleshooting, and account growth.

Key Responsibilities

• Conduct proactive customer outreach and retention calls.
• Handle basic sales inquiries and identify upsell/account-growth opportunities.
• Conduct customer onboarding and training through video calls.
• Monitor customer health, usage trends, and tickets using Zendesk/CRM.
• Provide remote troubleshooting for software and hardware concerns.
• Build strong customer relationships and support renewals and repeat business.
• Proactively identify customer needs, risks, and opportunities for account growth.

Qualifications

• 1–3 years B2B Customer Success experience (a Must) with software/hardware troubleshooting, onboarding, retention, renewals, and account growth.
• Proven ability to drive customer onboarding, retention and repeat business (a Must)
• Strong written and verbal communication skills; fluent English.
• Experience with CRM/ticketing platforms; Zendesk experience is an advantage, although experience with comparable systems may be considered.
• Strong analytical, problem-solving, and interpersonal skills.
• High emotional intelligence and a proactive, business-oriented mindset.
• Tech-savvy and comfortable troubleshooting software and hardware remotely.

Pay: Php30,000.00 - Php35,000.00 per month

Work Location: In person