B2B Customer Success Executive

B2B Customer Success Executive

ViralX is hiring a B2B Customer Success Executive to own the complete customer journey after the sale. You'll drive onboarding, training, and adoption — ensuring customers extract real value from ViralX before churn becomes a risk.

This isn't a support function. You'll proactively monitor usage, identify adoption gaps early, and prevent churn through strategic engagement and relationship management.

Who You'll Work With

• Social media management & personal branding agencies
• Content-led D2C/e-commerce brands
• Content-driven SaaS companies and similar businesses

What Success Looks Like

Post-Sale Ownership

• Take full ownership of customer accounts at close and lead structured onboarding
• Train customer teams on feature adoption tailored to their specific use case
• Run regular check-ins to understand what's working, pain points, and unmet needs

Data-Driven Engagement

• Monitor usage patterns and flag low engagement early
• Spot adoption barriers and proactively re-engage at-risk accounts
• Track churn risk and renewal readiness with accurate, up-to-date account records

Cross-Functional Collaboration

• Capture product feedback, feature requests, and adoption challenges
• Route insights to Product and Ops teams to drive improvements
• Identify expansion opportunities (additional seats, accounts, upsells) and hand off qualified leads to Sales

What We're Looking For

Required

• 2–5 years in Customer Success, SaaS onboarding, Account Management, or Implementation
• Comfort running product walkthroughs and training sessions
• Ability to read usage data, spot trends, and translate them into action plans
• SaaS/MarTech/creator-tech/agency-software background strongly preferred

A Plus

• Early-stage or startup experience
• Demonstrated ability to reduce churn and drive expansion revenue

Not a Fit If

• Your background is primarily call-centre support or ticket resolution
• You view Customer Success as "help customers when they ask" rather than "drive adoption proactively"

Get In Touch

Email: [email protected]
Phone: 8800119224

Pay: Up to ₹60,000.00 per year

Work Location: In person