B2B Customer Success Executive

B2B Customer Success Executive

SaaS & Strategic Accounts | Full Power Media Private Limited | Full-time

About the Role

Full Power Media Private Limited is hiring a B2B Customer Success Executive to own the customer journey after the sale — onboarding, training, driving adoption, and ensuring customers actually get value from Full Power Media Private Limited. This isn't a support/ticket-resolution role: you'll proactively track usage, catch adoption problems early, and prevent churn before it happens.

Who You'll Support

• Social media management & personal branding agencies
• Content-led D2C/e-commerce brands
• Content-led SaaS companies and similar content-driven businesses

What You'll Do

• Take ownership of customers post-sale/pilot and run structured onboarding
• Train customer teams and guide feature adoption for their specific use case
• Monitor usage, spot low engagement early, and proactively re-engage at-risk accounts
• Run regular check-ins to understand what's working, what isn't, and what's missing
• Capture and route product feedback, feature requests, and adoption barriers to Product/Ops
• Track churn risk and renewal readiness; keep clean records on every account
• Spot expansion opportunities (seats, accounts, upsell) and hand them to the Sales Lead to close

What We're Looking For

• 2–5 years in Customer Success, SaaS onboarding, Account Management, or Implementation
• Prior SaaS/MarTech/creator-tech/agency-software exposure strongly preferred
• Comfortable running product walkthroughs and training sessions
• Analytical enough to read usage data and spot adoption issues before they become churn
• Early-stage/startup experience is a plus

Not a Fit If

• Background is primarily call-centre support, complaint handling, or ticket resolution only
• Views Customer Success as "answering questions when asked" rather than proactively driving adoption

Interested candidates can share their updated CV at [email protected]

Pay: ₹55,000.00 - ₹75,000.00 per month

Benefits:

• Provident Fund

Application Question(s):

• Are you comfortable attending an initial virtual interview and sharing a short introductory video as part of the recruitment process?

Language:

• English (Required)

Work Location: In person