B2B Key Account Manager

Who you are

• 3 to 5 years in B2B account management, key or strategic accounts, or a commercial customer success role carrying an NRR or expansion target, ideally within Subscription-, Leasing-, or Device-as-a-Service (DaaS) models
• A track record of growing existing accounts through upsell and cross-sell, with numbers you can talk to
• Experience owning renewals and protecting revenue against downgrades at end of contract or end of term
• A real account cadence: you meet your customers, run business reviews, and keep a plan per account
• Forecasting ability: you can build an expansion and renewal forecast and then hold the number
• Strong presentation skills along with relationship and stakeholder management across procurement, IT, finance, and operations
• Comfort with a high-volume recurring model, not only a handful of large deals
• Experience with a CRM such as HubSpot, Salesforce, or Pipedrive
• An ownership mentality and accountability for the revenue in your book
• Fluent German (C1 minimum) and strong English skills

What the job involves

• Own a book of existing B2B accounts and carry a net revenue retention and expansion target across it
• Grow accounts through upsell and cross-sell as customers add headcount, refresh devices, and open new teams or sites (new joiner orders, upgrades, additional device categories)
• Meet your customers regularly and run business reviews, so you understand their headcount and device roadmap before they buy elsewhere
• Own the renewal and end-of-term moment: work expiring subscriptions ahead of time so devices are renewed, upgraded, or replaced rather than returned
• Build and maintain a plan for every key account, covering the growth opportunities, the risks, and the stakeholder map
• Own the forecast for your book: build a credible expansion and renewal forecast, keep it current, and deliver against it
• Absorb new accounts handed over from Account Executives each quarter and ramp them quickly
• Multi-thread relationships across procurement, IT, finance, and operations within each account
• Work with Operations and Risk to unblock orders, and flag billing or process friction so it does not slow account growth
• Provide structured feedback to influence product, pricing, and process

Benefits

• Fully-remote/hybrid work structure. Office? Remote? Figure out the balance that works best for you
• Online German Language Courses for all levels
• Learning budget
• Entrepreneurial responsibilities and upward career growth
• Working for a market leader
• Visit our engaging, open offices located in Berlin, Lisbon and Miami
• Diverse global team of 65+ nationalities (and counting)! Genuinely the nicest group of colleagues who will soon become friends
• Team events, Grover tech discounts, and expanding company perks