B2B Outbound Calling Representative

About the Role

Uplimark LLC is hiring a B2B Outbound Calling Representative for our Irvine office. Your primary responsibility will be making outbound calls to prospective business customers using company-provided contact lists. You will identify the right contacts, understand customer needs, arrange follow-up conversations, and keep accurate records. As you learn our workflow, you will also assist with invoices, order entry, and routine sales administration.

Location

18012 Cowan, Room 214, Irvine, CA 92614. This is an on-site position.

Responsibilities

• Review assigned customer records and prepare for each call using company-provided information and training.

• Make outbound cold calls, introduce the company professionally, and identify appropriate business contacts.

• Ask clear questions to understand customer needs, respond politely to common objections, and agree on the next step.

• Confirm contact details and schedule follow-up calls or meetings; follow customer communication preferences.

• Record call outcomes, contact names, needs, and follow-up dates accurately in CRM or spreadsheets.

• Assist with follow-up emails and customer correspondence using approved materials and company procedures.

• Assist with preparing invoices, entering order information, and maintaining customer and sales records.

• Refer pricing, availability, delivery, and technical questions to the appropriate team for confirmation.

Required Qualifications

• A completed associate degree, bachelor's degree, or higher.

• Clear, professional spoken and written English for business telephone calls and correspondence.

• Comfortable initiating calls to new business contacts and handling rejection professionally.

• Strong listening skills, attention to detail, and reliable follow-through.

• Basic proficiency with email, Microsoft Office or similar tools, and accurate data entry.

• Ability to work on-site in Irvine and follow company procedures for handling confidential information.

Preferred Qualifications

• Experience in outbound calling, appointment setting, B2B prospecting, inside sales, or customer follow-up.

• Familiarity with CRM systems, invoice preparation, or order processing.

Pay and Training

Fixed pay: $18.00 per hour.

This is a full-time position. During the first month, employees complete paid training on a reduced schedule of approximately 4 hours per day. Upon successful completion of training, employees transition to the regular full-time schedule.

Training includes call preparation, telephone communication, handling common objections, CRM recordkeeping, follow-up procedures, and role-play practice. Additional training will be provided for invoicing and order administration.

Please apply with your resume and briefly describe your telephone communication, customer follow-up, or sales support experience.

Pay: $18.00 per hour

Application Question(s):

• Are you legally authorized to work in the United States?
• How would you rate your spoken English?
• How would you rate your Mandarin Chinese?
• Are you comfortable communicating with customers by phone and email?
• Are you comfortable working in an office environment and handling multiple administrative tasks?
• Are you able to commute to Irvine, CA on a daily basis?

Work Location: In person