B2B Sales

*Job Details*

Position: *Customer Sales Representative (CSR)*

Market: US Market

Job Type: Full-Time

Work Mode: On-site

**Location:**Wapda Town, Lahore

Shift: Night Shift / US Market Timings

Customer Sales Representative (CSR)

We are looking for a confident, professional, and results-driven Customer Sales Representative (CSR) to join our growing team. The ideal candidate will be responsible for communicating with potential and existing customers, understanding their requirements, building strong customer relationships, and converting leads into successful sales.

Key Responsibilities

* Handle *inbound and outbound calls* with potential and existing customers in a professional manner.

* Communicate with customers to understand their needs, requirements, and concerns.

* Clearly explain company services, features, benefits, and relevant information to prospective customers.

* Generate, follow up, qualify, and convert leads into sales opportunities.

* Build and maintain strong, professional relationships with customers.

* Conduct regular follow-ups through calls, messages, and other communication channels.

* Identify customer needs and provide appropriate solutions based on their requirements.

* Handle customer questions, objections, and concerns confidently and professionally.

* Maintain accurate records of customer interactions, leads, follow-ups, and sales activities.

* Update CRM/customer records and ensure all relevant information is properly documented.

* Achieve assigned *daily, weekly, and monthly sales targets.*

* Work closely with the sales team and management to achieve overall business objectives.

* Maintain a positive, professional, and customer-focused approach during every interaction.

* Continuously improve sales techniques, product/service knowledge, and customer-handling skills.

*Education & Qualification*

* *Bachelor’s degree* in Business Administration, Marketing, Sales, Commerce, Communication, or any relevant field.

* Candidates with a relevant diploma or strong professional experience may also be considered.

* Fresh graduates with excellent communication and sales potential may be considered for suitable opportunities.

* A strong academic background with good interpersonal and communication skills will be an advantage.

Required Skills & Competencies

*Communication Skills*

* Excellent *verbal and written English communication skills.*

* Clear, confident, and professional speaking ability.

* Strong listening and comprehension skills.

* Ability to communicate effectively with customers from different backgrounds.

* Ability to explain information clearly and professionally.

* Strong interpersonal and relationship-building skills.

*Sales Skills*

* Strong convincing and negotiation abilities.

* Lead conversion and follow-up skills.

* Ability to identify customer needs and present suitable solutions.

* Strong objection-handling and closing skills.

* Target-oriented and results-driven approach.

* Ability to handle sales pressure while maintaining professionalism.

*Customer Service Skills*

* Excellent customer dealing and relationship management.

* Patient and professional approach toward customer concerns.

* Ability to handle difficult conversations calmly.

* Strong problem-solving and conflict-resolution skills.

* Customer-focused mindset with attention to customer satisfaction.

*Professional & Technical Skills*

* Good command of *MS Office* , especially Excel and Word.

* Familiarity with CRM systems and sales management tools is an advantage.

* Strong organizational and time-management skills.

* Ability to maintain accurate customer and sales records.

* Multitasking ability and strong attention to detail.

*Experience*

* *1-2* years of experience in Customer Sales, Tele-Sales, Call Center, Customer Service, Business Development, or a related role.

* Experience dealing with the *US Market* or international customers will be highly preferred.

* Candidates with proven sales performance and strong communication skills will be considered.

*Personal Attributes*

We are looking for someone who is:

* Confident and energetic

* Professional and well-presented

* Self-motivated and proactive

* Goal-oriented and highly driven

* Punctual and disciplined

* Positive and adaptable

* Comfortable working in a target-based environment

* A strong team player

* Quick to learn and willing to improve

* Comfortable communicating with international customers

Pay: Rs40,000.00 - Rs50,000.00 per month

Work Location: In person