B2B Sales Representative

Monoprice’s Business-to-Business (B2B) division sells products directly to many different types of businesses and organizations – enterprise, education, government, healthcare as well as audio-visual and information-technology installers, distributors and value-added resellers. Your main duty is to support, maintain and ideally grow the B2B accounts assigned to the representative.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:

• Manage and support assigned accounts.
• Communicate with assigned accounts on an ongoing, consistent basis with product, promotion and other pertinent company information that will influence a sale.
• Answer questions and resolve issues related to a potential sale, or sale in process.
• Assist in upgrading or enhancing accounts
• Sell products
• Utilize computer technology to handle high volume calls and incoming and outgoing emails
• Work with Monoprice Customer Service, as needed, to ensure proper customer service is being delivered
• Display a courteous, knowledgeable enthusiastic and supportive attitude to all customers
• Perform research to answer customer inquiries and requests
• Meet quantitative performance metrics as assigned
• Keep customer accounts current by updating databases
• Maintain and grow existing customers through exceptional customer support and sales techniques
• Escalate inquiries and requests as necessary to the manager, the appropriate department or person
• Cross Functional Collaboration: As needed, work closely with manager and/or departments - accounting, demand forecasting, sales/executive management, and warehouse/operations as needed to ensure the needs of their customers are met.

QUALIFICATIONS

To perform this job successfully, the employee must have a successful track record, 2 years+ of customer support and some sales techniques and understanding. Computer skills in various software and web-based applications. Proficiency in Microsoft Office, with a basic understanding of Email, Excel, and PowerPoint, is required, and CRM is a plus.

Education & Experience

• High school diploma or general education degree (GED) required, a college degree is preferred

Other Skills and Abilities

• Exceptional over-the-phone presentation skills, and clear English-speaking.
• Excellent interpersonal and overall communication skills – over-the-phone and clear English speaking and writing.
• Experience working with inbound and outbound calls, emails, chat and other communication
• Comfortable working in a high-volume role.
• Demonstrate ability to prioritize tasks and manage time effectively

Performance Metrics

• Weekly outbound calls, emails and other communication
• Weekly quotes completed and sent to customers
• Monthly new accounts set-up
• Submitting required reports on-time (forecasts, pipeline details, etc.)
• Accurate revenue forecasting on a monthly & Quarterly basis