B2B Support Specialist

Who you are

• If you thrive in a fast-paced environment and enjoy balancing customer needs with operational excellence, you’ll fit right in
• Experience in B2B support, customer operations, or a similar field
• Confidence in handling complex or commercially important cases
• Strong ownership, structure, and judgement
• Clear and professional communication in Dutch and English
• Comfort working cross-functionally and building strong stakeholder relationships
• A drive to improve ways of working and support high-quality B2B operations
• We understand that no one ticks every box, but if you recognize yourself in some parts of this, you are more than welcome to apply!

What the job involves

• When joining Tibber, you won’t just help scale a forward-thinking tech company – you’ll contribute to a real shift in how people consume electricity. With millions of smart devices connected to the Tibber platform (like electric vehicles and smart thermostats), we have one of the most unique energy trading portfolios on the market
• We’re looking for a B2B Support Specialist to join us in making the energy transition happen
• As our B2B Support Specialist, you’ll play a key role in supporting Tibber’s B2B customers (mainly wholesalers and installers)
• You’ll be a key contact point for those B2B customers, helping advise and support them around products such as batteries, Tibber Pulse and Bridge
• Complex case ownership: Act as an escalation point for complex or sensitive B2B cases
• Operational support: Support day-to-day B2B operations and support customers across phone, chat, and email
• Cross-functional alignment: Drive alignment across Support, Sales, Technical Support, and Back Office to ensure a smooth customer journey
• Professional communication: Act as a role model for clear, professional, and trustworthy communication in all customer and stakeholder interactions
• Performance and quality: Drive individual and team KPIs to support scalable, high-quality B2B support
• Continuous improvement: Help improve B2B workflows and operational predictability so the team can work more efficiently and consistently over time

The application process

• We usually respond within two weeks

Benefits

• Flexible work hours
• Offices in Stockholm, Helsinki, Berlin and Førde
• Annual pop-up office, to gather the work force to work, explore a new city and spend time together
• “No shoe” policy at the office to enhance the feeling of coming home - a great opportunity when it comes to showing off your slipper fashion range