B2B Travel Intern

About the role

The B2B Travel Agency Intern will assist the team with daily operations involving travel partners, hotels, suppliers, and corporate/B2B clients. The intern will gain practical experience in travel bookings, supplier coordination, customer service, and administrative support.

Key responsibilities

• Assist with B2B hotel and travel reservations, including availability and rate checking.
• Coordinate with hotels, suppliers, and travel partners regarding bookings and special requests.
• Handle booking amendments, cancellations, confirmations, and follow-ups.
• Respond to inquiries from B2B clients and business partners through email and other communication channels.
• Prepare and organize booking confirmations, vouchers, invoices, and other travel documents.
• Monitor pending bookings and ensure timely follow-up with suppliers and clients.
• Assist in resolving booking concerns and finding appropriate solutions.
• Maintain accurate and updated booking and client records.
• Assist with updating hotel rates, promotions, availability, and supplier information.
• Support the team in preparing daily, weekly, or monthly booking reports.

About you

• No work experience needed
• Preferably tourism undergraduates
• Attentive to detail and strong problem-solving skills
• Knowledgeable in basic Excel and Word, or similar
• Has basic understanding in travel terms and itinerary creation is preferred