B2C Collection- 3+ Years - Mohali

Are you experienced in B2C Collections, Accounts Receivable or Order-to-Cash and confident in handling customer conversations, payment queries and dispute resolution? This opportunity is ideal for professionals who enjoy customer interaction, negotiation and end-to-end ownership of accounts.

Location -Mohali

Your Future Employer -
Join a dynamic organization where you will manage customer accounts, drive timely collections and work closely with internal teams to resolve billing and payment-related concerns.

Responsibilities -

1. Own assigned customer accounts and manage outstanding payments end-to-end.
2. Conduct soft collections through calls and emails while maintaining a positive customer experience.
3. Follow up on overdue invoices, explain charges and resolve discrepancies.
4. Handle inbound/outbound payment queries, disputes and customer objections.
5. Drive DSO reduction through effective follow-ups and promise-to-pay tracking.
6. Prepare basic Excel reports using VLOOKUPs and Pivot Tables.
7. Demonstrate strong negotiation, follow-up and professional email communication skills.

Requirements -

1. 37 years of overall experience.
2. Minimum 3 years of experience in B2C Collections, Accounts Receivable or Order-to-Cash.
3. Deep BFSI domain experience is mandatory.
4. Excellent English communication skills – verbal and written.
5. Strong negotiation, objection handling, analytical and customer service skills.
6. Good working knowledge of Excel, VLOOKUPs and Pivot Tables.
7. Comfortable working from office and handling rotational/night shifts.

What is in it for you -

1. Opportunity to work in a customer-facing collections role with end-to-end account ownership.
2. Exposure to collections, dispute management, reconciliation and DSO improvement.
3. Opportunity to strengthen your BFSI and Accounts Receivable expertise.

Reach Us : If you think this role is aligned with your career, kindly write me an email along with your updated CV on [email protected] for a confidential discussion on the role.

Disclaimer : Crescendo Global specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging memorable job search and leadership hiring experience. Crescendo Global does not discriminate based on race, religion, colour, origin, gender, sexual orientation, age, marital status, veteran status or disability status.

Note -: We receive many applications daily, so it becomes difficult for us to get back to each candidate. Please assume that your profile has not been shortlisted in case you don't hear back from us in 1 week. Your patience is highly appreciated.

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