B2C Community Manager

• We are looking for a B2C Community Manager to be the voice, vibe and hype-person of our community.
• You'll run the day-to-day conversation across X (Twitter), Telegram, Instagram and TikTok, keep the banter going, spot what's trending before everyone else, and turn what the community is saying into real input for our product, support and marketing teams.
• This is a fully remote role, open only to Nigerians currently living in Nigeria.

Responsibilities

• Own day-to-day replies and engagement across X (Twitter), Telegram, Instagram and TikTok.
• Keep conversations and banter alive so the community feels active, not just broadcast to.
• Spot trends, memes and cultural moments early and turn them into timely community content.
• Monitor community sentiment, then route complaints to support and praise to the right teams.
• Plan and run community activations, giveaways and campaigns.
• Work with Tonic FC on football-led community content and activations.
• Turn community feedback and insight into clear input for product, support and marketing.
• Benchmark similar communities and bring back ideas we can use.
• Handle tense or negative conversations with a steady head and protect the brand's reputation.

Requirements
Education:

• A Degree or HND in Mass Communication, Marketing, English, or a related field is welcome but not required. Proven community experience matters more than certificates.

Experience:

• Minimum of 3 years of experience in fintech, in a community, social media or similar role.
• A track record of growing a community from "just posting" to genuinely engaged.
• Experience with football fan communities and high-energy online communities where banter runs deep is a big plus.

Skills:

• Sharp, witty writing with a natural sense of humour.
• Deep understanding of how online communities behave, especially on X, Telegram, Instagram and TikTok.
• Strong instinct for trends, memes and internet culture in Nigeria.
• Calm, sound judgement when comments get spicy.
• Ability to read sentiment and summarise community insight clearly for other teams.
• Good organisation for running campaigns, giveaways and activations end to end.

Other Requirements:

• Must be Nigerian.
• Must have at least 3 years of community managementexperience. Fintech Industry is a plus.
• Must be chronically online and fluent in internet culture.
• Must be comfortable working remotely and independently.
• Please include your LinkedIn profile and an up-to-date CV. Links to communities or accounts you've managed will strengthen your application.

Note: If you can read a comment section and instantly know the mood, write a reply that gets people laughing, and stay calm when things get heated, we'd like to meet you.