Emapta Global

Bring Proven US Customer Service Expertise to Canadian Fintech
iCash is a fast-growing Canadian digital lending provider making short-term financial support more accessible through technology.
Its online platform enables customers to apply anytime, receive rapid lending decisions, complete secure digital agreements, and access funds quickly through e-Transfer. Supported by responsive customer service and digital tools that simplify account management, iCash continues to strengthen its position in Canada's fintech sector by combining speed, convenience, transparency, and a customer-first experience.
About the Role
Digital financial services move quickly, and exceptional customer support makes that speed meaningful. As a
B2C Customer Service Representative
, you'll use your US client experience to resolve inquiries, address account and payment concerns, and support customers across multiple channels for iCash, a Canadian provider delivering accessible financial services through technology. Bring proven WFH and night-shift experience to Emapta and gain permanent remote flexibility, international career exposure, continuous development, and the stability to grow for the long term.
Your Global Customer Service Career at a Glance
<ul>
<li>Employment Type: Full-time</li>
<li>Shift: Night Shift (Monday to Friday, 9:00 AM-6:00 PM EST), Consecutive Days Off</li>
<li>Work Setup: Permanent Work From Home</li>
<li>Salary: PHP 28,000</li>
</ul>
The Qualifications We Seek
<ul>
<li>Minimum of 3 years of customer service experience supporting U.S. clients, with a stable employment history and no more than a 3-month gap in recent employment</li>
<li>At least 1 year of work-from-home experience
in a customer service role</li>
<li>Proven experience working
night shifts</li>
<li>Hands-on experience providing customer support through email, SMS, and phone channels</li>
<li>Strong knowledge of customer service best practices</li>
<li>Excellent written and verbal English communication skills</li>
<li>Strong problem-solving, analytical, and decision-making abilities</li>
<li>Ability to navigate multiple systems and communication platforms efficiently</li>
<li>Customer-focused, adaptable, and able to perform effectively in a fast-paced environment</li>
<li>Collaborative team player with a willingness to learn and grow</li>
</ul>
Your Daily Tasks
Multichannel Customer Support
<ul>
<li>Provide exceptional customer support through live chat, email, SMS, and phone channels.</li>
<li>Conduct in-depth research, follow up with customers, identify customer needs, and assign appropriate priority levels.</li>
<li>Respond to inquiries regarding the application process and application status.</li>
</ul>
Technical Support &amp; Complaint Resolution
<ul>
<li>Provide technical assistance and resolve issues related to mobile applications and websites.</li>
<li>Acknowledge, investigate, and resolve complex customer complaints.</li>
<li>Follow established policies, procedures, and service standards.</li>
</ul>
Account &amp; Payment Management
<ul>
<li>Post customer payments accurately to customer accounts.</li>
<li>Process balance adjustments accurately on customer accounts.</li>
</ul>
Performance &amp; Quality
<ul>
<li>Achieve established performance goals and quality expectations.</li>
</ul>
Additional Responsibilities
<ul>
<li>Perform other duties and responsibilities as assigned by the supervisor or manager.</li>
</ul>
Exciting Perks Await!
<ul>
<li>Competitive Salary Package</li>
<li>Night differential pay to maximize your earnings</li>
<li>Permanent WFH arrangement</li>
<li>HMO coverage with free dependent upon regularization</li>
<li>Fixed weekends off</li>
<li>Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)</li>
<li>Unlimited upskilling through Emapta Academy courses (Want to know more? Visit:
<a href="https://emapta.com/training-calendar/" rel="nofollow noopener" target="_blank">https://emapta.com/training-calendar/</a>
)</li>
<li>Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!</li>
<li>Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)</li>
<li>Unlimited opportunities for employee referral incentives across the organization</li>
<li>Standard government and Emapta benefits</li>
<li>Total of 20 annual leaves to be used at your own discretion</li>
<li>Fun engagement activities for employees</li>
<li>Mentorship and exposure to global leaders and teams</li>
<li>Career growth opportunities</li>
<li>Diverse and supportive work environment</li>
</ul>
Join the Top 1% Talent. A Better Career. A Better Life.
Welcome to Emapta Philippines, where high-performing professionals build long-term global careers with leading international companies. Recognized as
one of HR Asia's Best Companies to Work For in Asia 2025
and
winner of Inspiring Workplaces Australasia 2026
, Emapta delivers a workplace defined by stability, growth, and purpose. Here, your career moves forward with meaningful opportunities, world-class support, and a culture built for excellence.
Apply now and be part of the #EmaptaEra.

B2C Customer Service Representative | Permanent WFH | Night Shift | PHP28K

B2C Customer Service Representative | Permanent WFH | Night Shift | PHP28K

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