B2C Program Manager

Location: Gurgaon

Work Mode: In person

Experience: 2+ years

Preferred Industry: EdTech, Higher Education, Learning & Development

About the Role: We are looking for a dynamic, strategic and execution-focused Manager – Operations to lead the Coaching & Mentoring Experience for our high-impact learning cohorts across four top-tier academic institutions – XLRI, IIMU, IITK, and IIMC. This role is pivotal in shaping learner journeys, enabling top-tier engagement through mentorships, capstones, and live sessions, and driving NPS-based experience metrics.

Key Responsibilities:

1. Coaching & Mentoring Experience Management • Implement a high-touch coaching and mentoring experience for students across campuses. • Set up scalable systems and feedback loops to track NPS and engagement metrics. • Monitor learner satisfaction and refine operational processes continuously.

2. Stakeholder Onboarding & Relationship Management • Onboard and manage a curated pool of industry leaders, facilitators, faculty, and organizations for sessions, mentoring, webinars, and capstone projects. • Build long-term relationships with thought leaders and institutions.

3. Program Intelligence & Communication • Create intelligent, insight-rich reports that communicate key metrics, anecdotes, trends, and action items from ongoing programs. • Serve as the nerve center for program health visibility.

4. Faculty & Content Support • Coordinate with faculty to co-develop B2B content and delivery support. • Ensure faculty have the tools, insights, and materials to deliver transformational experiences.

5. Engagement through Communication • Drive effective email and WhatsApp-based communication strategies to maximize learner engagement and participation. • Maintain high responsiveness and clarity in communication.

6. Relationship Management • Strengthen ties with partner universities and academic institutions. • Coordinate with university teams to align on calendars, priorities, and co-branded events.

7. Proposal Development • Build structured proposals for institutional and corporate engagement. • Collaborate across teams to develop decks and documentation for new initiatives.

Ideal Candidate Profile: • 2+ years of experience in program operations, edtech, learning & development, or executive education. • Proven experience managing high-stakes academic or leadership development programs. • Excellent project and stakeholder management skills across multiple functions and institutions. • Clear, compelling communicator – able to synthesize insights and craft professional reports. • Strong comfort with digital tools, engagement platforms, and collaborative work models.

Attitude

1. Staying at it - constantly identifying ways to give aha customer experience

2. Constantly learning and has patience and persistence

3. Relationship oriented - build long-term and deep relationships with Sr. Leaders

4. Diligent - delivering on commitments, number and growth driven

Qualification: -

• Min Graduate

– Experience in managing events

– pre and post Preferably from Edtech, Service, hospitality industry

Hygiene:

1. Effective communication skills

2. Selling & influencing skills

3. Ability to speak to Sr. Leaders

4. Understands the B2B space

Skills preferred

1. Proficient with account management strategies

2. Good written and spoken communication

3. Maturity to handle situations and thinking on the feet

4. Proficiency in making presentations

5. Managed senior leader engagements

About Leadup

Leadup Universe is an ed tech capability building platform fulfilling the aspirations and needs of senior leaders by getting them to the CXO table. We partner with Top universities with premium offerings that bridge the practical needs of the student with the industry along with the academic learning.