B2C Sales Specialist

Job Responsibilities:

• Handle direct sales and communication with end customers (B2C transactions)
• Promote products/services through online and offline channels
• Respond to customer inquiries via chat, email, calls, or social media
• Build and maintain strong customer relationships to encourage repeat purchases
• Achieve monthly sales targets and performance KPIs
• Assist in order processing, tracking, and after-sales support
• Gather customer feedback and report insights for improvement
• Support marketing campaigns, promotions, and product launches
• Maintain accurate records of customer interactions and transactions

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Qualifications:

• Bachelor’s degree (any business-related course is a plus)
• Experience in sales, retail, customer service, or e-commerce is an advantage
• Good communication skills (verbal and written)
• Familiar with social media platforms and online selling (Facebook, TikTok, Shopee, etc.)
• Customer-oriented with strong interpersonal skills
• Ability to work under pressure and meet sales targets
• Basic knowledge of MS Office or Google Workspace
• Willing to work flexible hours if needed