BA OTC Professionals

• Order, Billing & Cash Application
  Process customer orders, generate invoices/credit notes/debit notes, and apply cash accurately and timely .
• Collections & Dispute Management
  Follow up on overdue invoices, resolve customer payment disputes, negotiate payment plans, and escalate issues per policy .
• Reconciliation & Forecasting
  Perform clearing and account reconciliations; monitor cash forecasts and escalate deviations +9 .
• Process Optimization & Documentation
  Maintain process documentation, report KPI performance, identify operational inefficiencies, and propose improvements +4 .
• Stakeholder Collaboration
  Engage with internal teams PMs, finance, AR/collections squads and external customers to ensure seamless OTC execution .

OK