Baan / Infor LN Functional Support Consultant

Role & responsibilities

• Provide day-to-day support for Baan / Infor LN (Standard & Customized Applications).

• Support global site operations covering:

• Order Processing

• Receiving & Inventory Management

• Work Order Management

• Shipping Operations

• Cycle Count

• Warehouse Operations

• Gather and analyze business requirements from global sites.

• Perform root cause analysis and drive permanent solutions for recurring issues.

• Develop and maintain knowledge articles, training materials, and support documentation.

• Coordinate with business users throughout requirement gathering, development, testing, deployment, and stabilization phases.

• Support solution deployments and validate functional requirements.

• Monitor incident queues and ensure timely resolution of support tickets.

• Execute and support Global IT projects and process improvement initiatives.

• Conduct end-user training and provide functional guidance.

Required Skills

• 2-4 years of experience in Baan ERP / Infor LN Functional Support.

• Strong understanding of:

• Manufacturing & Supply Chain Processes

• Inventory & Warehouse Management

• Order-to-Cash and Logistics Operations

• Work Order & Shipping Processes

• Experience in requirement gathering and stakeholder management.

• Hands-on experience troubleshooting business process and system issues.

• Basic SQL knowledge for data retrieval, dashboard creation, and reporting.

• Strong analytical and problem-solving skills.

• Excellent communication and coordination skills.

Preferred Skills

• Experience in global support environments.
• Knowledge of customized developments and enhancement requests.
• Exposure to BO Reports, dashboards, and reporting tools.
• Experience in training and mentoring users.
• Understanding of computerized databases and enterprise applications.

Qualifications

• Bachelor's Degree in Computer Science, Information Systems, Industrial Engineering, Supply Chain Management, or related field.
• Relevant experience in ERP functional support and manufacturing operations.

Keywords for Naukri Search

Baan, Baan ERP, Infor LN, ERP Support, Functional Consultant, Manufacturing ERP, Supply Chain, Warehouse Management, Inventory Management, Work Orders, Shipping, Receiving, Cycle Count, Logistics, SQL, Business Analysis, Functional Support, Production Support, Order Management, Infor ERP.

Preferred candidate profile

We are seeking a motivated Baan / Infor LN Functional Support Consultant with 2-4 years of experience in ERP support, supply chain, and manufacturing operations. The candidate will be responsible for providing functional support, troubleshooting business-critical issues, gathering requirements, coordinating enhancements, and supporting global business operations across Order Management, Warehouse Management, Receiving, Shipping, and Work Order processes. If interested share your cv to [email protected]