Back Office Administration & Client Relationship Executive

WE ARE HIRING

Back Office Administration & Client Relationship Executive

The Adbook India Private Limited

Location: Ahmedabad, Gujarat
Job Type: Full-Time
Industry: Digital Advertising | DOOH | Media & Technology

The Adbook India Private Limited is looking for a confident, organised and customer-focused professional to join our team as a Back Office Administration & Client Relationship Executive.

Key Responsibilities

• Manage day-to-day back-office administration and documentation
• Coordinate with clients for campaign requirements, schedules and updates
• Handle client calling, follow-ups and relationship management
• Maintain regular communication with existing clients
• Follow up on quotations, proposals, campaigns and payments
• Coordinate between clients, sales, operations and management
• Prepare and maintain client records, reports and databases
• Assist the sales team with customer coordination and administrative tasks
• Respond to client enquiries professionally and promptly
• Ensure smooth execution and communication throughout the advertising campaign
• Build and maintain strong, long-term client relationships
• Handle routine office coordination and documentation

Client Relationship Responsibilities

The role will involve regular interaction with clients, including:

• Calling existing and prospective clients
• Understanding client requirements
• Providing campaign updates
• Following up on enquiries and proposals
• Checking client satisfaction
• Identifying opportunities for repeat campaigns
• Maintaining professional relationships with key clients

Candidate Profile

We are looking for someone who is:

• Excellent in communication and client handling
• Confident and comfortable making phone calls
• Well organised and detail-oriented
• Good at follow-ups and maintaining records
• Professional and polite with clients
• Able to coordinate multiple tasks
• Proficient in MS Office / Google Workspace
• Fluent in Gujarati and Hindi
• Good working knowledge of English
• Previous experience in administration, customer service, telecalling, sales coordination or client servicing will be an advantage

What We Offer

• Opportunity to work with a growing DOOH / AdTech company
• Exposure to advertising, media and technology
• Growth opportunities within the organisation
• Dynamic and professional working environment

Pay: ₹10,000.00 - ₹32,000.00 per month

Work Location: In person