Back Office Administrator

Back Office Support Officer East Fremantle | Full-time

We are seeking a reliable, systems-focused Back Office Support Officer to join our team. This is a hands-on operational role responsible for the accurate execution and enforcement of key store systems and processes that keep daily operations running smoothly and protect gross margins.

The Role

You will own the day-to-day management of critical back-office systems and processes across the store, including:

• Ordering & Receiving
• Stocktake & Inventory Control (high QOH accuracy focus)
• Pricing, Labels, Promotions & Offers
• Scale & POS integrations and location settings
• Online ordering portals

Key responsibilities include:

• Ensuring full store-wide adherence to company IT systems, policies and procedures through regular checks and enforcement
• Strictly enforcing pricing policies to protect and maintain gross margins, including margin exception reporting and corrective action
• Ensuring all labelling meets regulatory and company standards
• Continuously reviewing and improving system processes so they are simpler and more efficient for checkout operators and fresh food teams
• Providing practical store support when needed (covering breaks, assisting during peak periods, banking, phone support, accepting deliveries)
• Maintaining accurate and timely information flow between departments, store management and head office
• Proactively identifying, resolving or escalating system faults to minimise disruption
• Acting as an active member of the store leadership group and contributing process improvement ideas

What We’re Looking For

A strong application will demonstrate either:

• Relevant experience in retail, supermarket or fresh food operations with systems responsibility, or
• Clear transferable skills from another environment where you have managed systems, data accuracy, process compliance or inventory/pricing controls.

You will be organised, accurate, proactive and comfortable working hands-on across both systems and the store floor. Experience with POS, scales, inventory systems or online ordering portals will be highly regarded.

Why Join Us

This is a functional, visible role with real ownership of systems accuracy and process improvement. You will work closely with the Store Manager and leadership team and have the opportunity to shape how systems support the store.

To apply, please submit your resume and a brief cover letter outlining your relevant experience or transferable skills.

We look forward to hearing from candidates who take pride in accuracy, systems discipline and supporting a high-performing store team.