Back Office Analyst

Company Description

We are SkillOnNet leading the igaming entertainment by providing our customers with the most entertaining and trustworthy experience possible, while also reinventing the gambling industry. We are home to more than 30 well-known brands, including PlayOJO, DruckGluck, BacanaPlay, Genting, and many more. We are committed to long-term development and sustainability, and we are trying to revolutionize our industry for the benefit of our players, ourselves, and the entertainment industry as a whole.

Job Description

As a Back Office Analyst, you will play a key role in minimizing risk exposure by verifying the identities of new customers and ensuring compliance with regulatory requirements. You will help protect the business from fraudulent activity by identifying and preventing the use of financial systems for illegal or suspicious transactions.

Responsibilities include:

• Monitor and analyze incoming customer financial transactions in accordance with AML (Anti-Money Laundering) regulations, ensuring adherence to local and international compliance standards.
• Investigate and resolve payment-related issues, including failed deposits, delays, and duplicate transactions.
• Perform customer account reviews and verify player identities through KYC (Know Your Customer) procedures.
• Collect, validate, and archive KYC and SOF (Source of Funds) documentation in line with regulatory and internal policies.
• Identify, investigate, and escalate suspicious activity, potential fraud, and chargebacks to relevant teams.
• Conduct ongoing risk assessments of customer accounts, payment behaviors, and transactional anomalies.
• Process deposits, withdrawals, and internal transfer requests promptly and accurately, ensuring all transactions meet security and policy standards.
• Communicate directly with banks, e-wallets, card processors, and other payment providers to troubleshoot and resolve operational issues.
• Maintain accurate records of all financial transactions and user actions for audit and regulatory purposes.
• Ensure all back-office analyst duties are completed within agreed timelines and according to operational KPIs.
• Continuously review and suggest improvements to payment processes and cashier operations to optimize efficiency and customer satisfaction.
• Provide support to Customer Support and Compliance teams on back office-related queries and escalations.
• Ensure full confidentiality, accuracy, and compliance in handling customer data and financial information, in line with GDPR and PCI DSS standards.

What we are looking for:

• Fluent in English, with excellent written and verbal communication skills.
• Strong ability to work both independently and collaboratively within a team environment.
• Capable of performing well under pressure and consistently meeting tight deadlines.
• Exceptional attention to detail and keen observational abilities.
• Highly analytical, with the capacity to interpret data and detect patterns or anomalies.
• Strong critical thinking and problem-solving skills, with a proactive mindset.
• Confident in making sound decisions based on available information and risk assessment.
• Flexibility to work in rotating shifts, including evenings, weekends, and public holidays.
• Proficient in computer use, with the ability to quickly adapt to new tools and systems.
• Demonstrates high levels of trustworthiness, accountability, and conscientiousness in handling sensitive financial and personal data.

What's in it for YOU?

• Excellent work environment
• Monetary vouchers on Birthdays and other special occasions
• Fully equipped kitchen and in-house entertaining space
• Options to enrol in Company's medical insurance plan
• Possibilities to enrol in Company's pension plan
• Exciting company activities including monthly lunches, monthly corporate gatherings, an intercompany football team, competitions, daily snacks and many other activities.
• Casual Dress Code
• A chance to advance professionally inside one of the world's largest iGaming organizations.

What Life at SkillOnNet is like!

SkillOnNet is a firm believer in putting people first and our “family oriented” multinational culture is what drives us. We care and focus on our staff and ensure that you are provided with the most relevant and valuable tools, privileges and amenities.