Back Office & Customer Support Management

Job Responsibilities

• Customer Support: Handle customer inquiries, provide assistance, respond to requests, and ensure timely follow-up to deliver a positive customer experience.
• Phone Communication: Manage incoming and outgoing phone calls professionally, communicate relevant information clearly, and follow up on outstanding customer matters.
• TN Management Processes: Coordinate and manage TN-related processes, maintain accurate records, monitor progress, and ensure that required procedures and documentation are completed on time.
• Customer Onboarding: Guide new customers through the onboarding process, coordinate required information and documentation, explain relevant procedures, and ensure a smooth transition into the service.
• Back Office Operations: Handle administrative and operational tasks related to customer management, including data entry, document management, record maintenance, and process tracking.
• Internal Coordination: Work closely with relevant teams to resolve customer issues, coordinate operational activities, and ensure consistent information flow.
• Process Monitoring: Track ongoing cases and pending tasks, identify potential delays, and ensure that necessary follow-ups are completed.
• Documentation and Reporting: Maintain organized records of customer interactions, onboarding activities, TN management processes, and other relevant operational activities.
• Service Quality: Follow company procedures and service standards while maintaining professionalism, accuracy, and confidentiality in handling customer information.
• Continuous Improvement: Identify opportunities to improve back-office workflows, customer support processes, and overall operational efficiency.

Requirements

• Previous experience in customer service, back-office operations, customer support, administration, or a similar role is preferred.
• Good verbal and written communication skills, with the ability to communicate professionally over the phone and through written channels.
• Good command of English, both written and spoken, to communicate effectively in an international working environment.
• Strong organizational skills and the ability to manage multiple tasks, follow-ups, and deadlines.
• Detail-oriented, with a high level of accuracy in handling data, records, and documentation.
• Customer-oriented mindset with a proactive approach to resolving issues and supporting customer needs.
• Comfortable working with digital tools, office applications, and online communication platforms.
• Ability to work independently while collaborating effectively with an international team.
• Willingness to learn new systems, internal procedures, and operational workflows.
• Reliable, adaptable, and able to maintain a professional attitude in a fast-paced working environment.

Preferred Qualifications

• Experience supporting international customers or working in a multicultural environment.
• Familiarity with customer management systems, CRM tools, or workflow management platforms.
• Experience coordinating customer onboarding and managing operational processes.
• Previous experience in a technology, service, or international business environment.