Back Office Assistant

Trade Finance Executive

Client: Bank
Hiring Through: CA Firm
Job Location: Sion, Mumbai
Work Location Reference: Sion

Job Responsibilities

• Handle customer queries related to Trade Finance, IDPMS (Import Data Processing and Monitoring System), and EDPMS (Export Data Processing and Monitoring System).
• Communicate with bank customers over calls and provide assistance regarding trade finance-related processes and documentation.
• Resolve customer queries related to import and export transactions, pending entries, documentation, and compliance requirements.
• Coordinate with the bank's internal teams to ensure timely resolution of customer issues.
• Follow up with customers for pending documents or information, wherever required.
• Maintain proper records of customer interactions, queries, and resolutions.
• Ensure professional communication and a high standard of customer service.

Candidate Requirements

• Qualification: B.Com, qualification.
• Experience: Freshers with relevant knowledge and experienced candidates may apply.
• Basic understanding of Trade Finance, IDPMS, and EDPMS will be preferred.
• Good verbal communication skills and customer-handling abilities.
• Basic knowledge of banking operations, import-export transactions, and financial documentation.
• Good coordination, problem-solving, and follow-up skills.

Important Job Highlights

• No Sales Targets
• No Field Sales
• Customer service and query resolution role.
• Banking operations and trade finance exposure.

Interested candidates can apply with their updated resumes.

Pay: ₹12,000.00 - ₹20,000.00 per month

Work Location: In person