Back Office Assistant/ Customer Support

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Job Title: Customer Support Executive /Back Office -Inventory Management

**Location:**Lucknow

Experience: 0–1 Years (Freshers can apply)

Immediate Joiners

Job Description:

We are looking for a proactive and customer-focused Customer Support Executiveto manage customer queries, maintain inventory records, and ensure timely resolution of customer grievances. The ideal candidate should possess excellent communication skills, strong organizational abilities, and a commitment to delivering exceptional customer service.

Key Responsibilities:

• Respond to customer inquiries through phone, email, and other communication channels.

• Handle customer complaints and grievances professionally, ensuring timely resolution.

• Maintain and update inventory records accurately.

• Coordinate with internal teams to monitor stock availability and inventory movement.

• Process customer requests, orders, and service-related documentation.

• Prepare daily, weekly, and monthly reports related to customer support and inventory.

• Maintain customer records and ensure data accuracy.

• Follow up with customers to ensure satisfaction and service quality.

• Escalate unresolved issues to the concerned department when necessary.

• Ensure adherence to company policies and service standards.

Required Skills:

• Excellent verbal and written communication skills.

• Strong customer service and problem-solving abilities.

• Knowledge of inventory management and record keeping.

• Ability to handle customer grievances with professionalism and empathy.

• Proficiency in MS Excel, MS Word, and basic computer applications.

• Good organizational and time management skills.

• Ability to work both independently and as part of a team.

Qualification:

• Graduate in any discipline.

• Experience in Customer Support, Customer Service, Inventory Management, or Back Office Operations is preferred.

How to Apply:

Send your resume to: [email protected]

Contact / WhatsApp: +91 8076298926

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person