Y
Yashi Solar Tech Solutions
Back Office Coordinator
2 months ago
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Important information
Contract type:
Permanent
Salary:
₹225,000 – ₹325,000 / year
Location:
Bhopal, Madhya Pradesh, India
Work mode:
Onsite
Published on:
24 August 2026
What they need
- Job Description – Back Office Team Leader
- Company: YASHI SOLAR TECH SOLUTIONS
- Department: Back Office / Operations
- Position: Back Office Team Leader
- Location: [Location]
- Employment Type: Full-Time
- Reporting To: Operations Manager / Management
- Job Summary
- We are looking for an experienced and responsible Back Office Team Leader to manage and supervise the back-office operations of our Solar EPC business. The candidate will be responsible for leading the back-office team, ensuring timely and accurate processing of solar project documentation, coordinating with customers, sales and site teams, and monitoring project progress from order confirmation to commissioning and subsidy/net-metering completion.
- Key Responsibilities
- Team Management
- Lead, supervise and manage the Back Office team.
- Allocate daily tasks and monitor team productivity.
- Maintain proper follow-up and ensure tasks are completed within deadlines.
- Train new team members on company processes and documentation.
- Conduct regular team reviews and resolve operational issues.
- Solar Project Documentation
- Check and maintain complete documentation for residential, commercial and industrial solar projects.
- Verify customer KYC, electricity bills, property documents and other required documents.
- Maintain accurate project-wise records and databases.
- Ensure all documents are properly uploaded and updated on relevant portals/software.
- DISCOM / Government Portal Coordination
- Coordinate for solar rooftop applications, approvals, net metering and commissioning processes.
- Track application status and pending cases.
- Coordinate with DISCOM officials/concerned departments whenever required.
- Monitor government subsidy-related documentation and processes.
- Ensure timely completion of documentation required for subsidy claims.
- Project Tracking & Follow-ups
- Maintain a complete project tracking sheet from Lead Booking Documentation Loan Installation Inspection Net Metering Commissioning Subsidy.
- Track pending activities and ensure timely follow-ups.
- Identify delayed projects and escalate them to management.
- Prepare daily/weekly/monthly status reports.
- Customer Coordination
- Coordinate with customers regarding pending documents, approvals, payments and project-related requirements.
- Provide customers with accurate updates regarding project status.
- Handle customer queries related to documentation and project processes.
- Maintain proper records of customer communication and follow-ups.
- Coordination with Internal Teams
- Work closely with:
- Sales & Telecalling Team
- Site Survey Team
- Installation/EPC Team
- Purchase & Procurement Team
- Finance/Accounts Team
- Loan/Banking Team
- Management
- Ensure smooth communication and handover between departments.
- MIS & Reporting
- Prepare daily, weekly and monthly MIS reports.
- Maintain project-wise and employee-wise performance reports.
- Track pending documents, applications, installations and approvals.
- Report critical issues and delays to management on time.
- Required Skills
- Good knowledge of MS Excel / Google Sheets.
- Strong documentation and record-management skills.
- Good communication and customer-handling skills.
- Team leadership and task-management ability.
- Good follow-up and coordination skills.
- Ability to work with deadlines and multiple projects simultaneously.
- Basic understanding of solar rooftop EPC processes, net metering and subsidy procedures.
- Strong attention to detail.
- Qualification & Experience
- Graduate in any discipline; candidates with relevant technical/management qualifications will be preferred.
- 2–4 years of experience in back office, operations, solar EPC, renewable energy, banking/loan processing or a similar field.
- Previous team-handling experience will be preferred.
- Candidates with solar industry experience will have an advantage.
- Performance Expectations / KPIs
- Timely completion of project documentation.
- Reduction in pending/incorrect documents.
- Timely processing of DISCOM/net-metering/subsidy activities.
- Project status updated accurately on a daily basis.
- Team productivity and task completion.
- Customer response and follow-up quality.
- Reduction in project delays caused by back-office processes.
- Accurate and timely MIS reporting.
- Working Requirements
- Ability to handle multiple projects and deadlines simultaneously.
- Maintain confidentiality of customer and company documents.
- Follow company SOPs and reporting systems.
- Maintain professional communication with customers, vendors and government/DISCOM representatives.
- Take ownership of pending cases and ensure proper closure.
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