Back Office Customer Support executive

About the Job

Candidate should be eager to understand how customer support contributes to business growth.

Key Learning Responsibilities

• Observe and understand customer interactions across calls, emails, chats, WhatsApp, and social media.
• Following up with customers regarding their enquiries and concerns.
• Understand customer pain points and identify recurring feedback, trends, and customer insights.
• Updating CRM records and maintaining accurate customer information.
• Build product knowledge to better understand customer queries and expectations.
• Support documentation, reporting, and other day-to-day customer support operations.

Who Should Apply

• Strong verbal and written communication skills in English & Tamil (Hindi or Malayalam is a plus).
• Passionate about learning customer support and customer experience.
• Curious to understand customer behavior and business operations.
• Good listening, observation, and interpersonal skills.
• Basic computer knowledge (MS Excel, Email, Google Workspace, and Chat Tools).
• Positive attitude, willingness to learn, and eagerness to grow.
• Responsible, proactive, and customer-focused.

Internship Outcome

• This job offers a practical learning experience for fresh graduates looking to build a career in Customer Support, Customer Experience, Customer Success, Business Operations, with daily learning, mentorship, and hands-on exposure to real customer interactions.

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement

Work Location: In person