Back Office Employee

Company Description TP Group, formerly known as Teleperformance, is a global leader in digital business services with nearly 47 years of industry experience. In response to the AI era, the company has evolved its brand and operations to stay at the forefront of innovation, offering sharper, more modern, and empathetic solutions. TP combines intelligent technology with human-centric service to support clients across diverse sectors and geographies. The organization is future-focused, continually adapting to meet changing market needs while creating growth and development opportunities for its employees.

Role Description This is a full-time, on-site Back Office Employee role based in Cairo, Egypt. The Back Office Employee will handle administrative and data-related tasks, including processing customer information, updating records, and ensuring accuracy in internal systems. The role involves coordinating with customer service and sales teams, preparing reports, and supporting finance-related documentation and reconciliations as needed. The employee will follow established procedures, maintain confidentiality, and comply with company policies and quality standards. Daily responsibilities also include responding to internal inquiries, prioritizing workload, and contributing to efficient back-office operations.

Qualifications

• Candidates should possess strong Back Office Operations skills, including data entry, record management, and administrative support.
• Candidates should possess effective Communication skills to collaborate with internal teams and convey information clearly.
• Candidates should possess Customer Service skills to understand customer needs and support front-office teams in resolving issues.
• Candidates should possess basic Finance skills, such as handling invoices, checking transaction accuracy, and assisting with financial documentation.
• Candidates should possess Sales support skills, including preparing sales reports, updating sales databases, and coordinating with the sales team.
• Strong attention to detail, organizational skills, and the ability to manage multiple tasks efficiently.
• Proficiency in MS Office or similar productivity tools and comfort working with digital systems.
• Ability to work on-site in Cairo, Egypt, in a structured, process-driven environment.
• Previous experience in back office, administrative, or operations roles is an advantage.
• Relevant diploma or bachelor’s degree in Business, Finance, Administration, or a related field is preferred.