Back Office Executive

Role & responsibilities

• Manage and maintain strong relationships with customers
• Drive sales activities and support business growth initiatives
• Prepare and generate customer-specific quotations and offers
• Handle end-to-end order processing and ensure timely execution
• Coordinate with internal teams for smooth dispatch and delivery follow-ups
• Track and follow up on customer payments to ensure timely collections
• Execute export orders in compliance with international trade and customs regulations
• Coordinate closely with customers for export documentation and requirements
• Generate accurate invoices for domestic and export transactions
• Monitor and follow up on forex remittances from global customers
• Reconcile payments and coordinate with the finance team for closure (knock-off process)
• Ensure proper documentation and record-keeping for all transactions

Preferred candidate profile

Bachelors degree in Commerce, Business Administration, or a related discipline

• 2–5 years of experience in export order processing, sales coordination, or customer service
• Good knowledge of export documentation, customs regulations, and international shipping procedures
• Experience in handling sales realization and service-related transactions (e.g., repaired jobs)
• Strong skills in quotation/offer preparation and order management
• Experience in payment follow-ups and customer account handling
• Proficiency in ERP systems and MS Office tools, especially Excel
• Excellent communication skills for effective customer interaction and coordination
• Strong customer service mindset with problem-solving abilities
• High attention to detail and accuracy in documentation and reporting
• Ability to multitask, prioritize work, and meet deadlines
• Team player with the ability to coordinate across sales, logistics, and finance functions