Back Office Executive

*Job Description – Customer Service Associate (Back-office) – International Process*

*Position:* Customer Service Associate (Back-office)

*Industry:* International BPO / Customer Support

*Location:* Wanowrie, Pune

*Job Type:* Full-time | Work from Office

*Shift:* US Night Shift

*Experience:* Minimum 1 Year in International Customer Service

*Qualification:* Undergraduate / Graduate

*About the Role*

We are hiring on behalf of our client for a *Customer Service Associate (Back-office)* role. The ideal candidate should have experience in international customer service and possess excellent communication skills to provide professional support through email and chat while ensuring high customer satisfaction.

*Key Responsibilities*

* Handle customer queries via email and chat in a timely and professional manner.

* Provide accurate solutions while maintaining excellent customer service.

* Record customer interactions and update case details in the CRM system.

* Escalate unresolved or complex issues to the appropriate team.

* Meet quality standards, productivity goals, and SLA requirements.

* Ensure customer satisfaction by delivering prompt and effective resolutions.

*Requirements*

* Minimum *1 year of experience* in International Customer Service.

* Excellent verbal and written English communication skills.

* Experience in Voice and/or Non-Voice (Email/Chat) support.

* Strong customer handling and problem-solving abilities.

* Basic computer proficiency and familiarity with CRM tools.

* Willingness to work in the *US Night Shift*.

* Immediate joiners are preferred.

*Preferred Skills*

* Strong interpersonal and communication skills.

* Good typing speed and accuracy.

* Ability to multitask and manage time effectively.

* Customer-focused approach with attention to detail.

* Ability to work independently and as part of a team.

*What We Offer*

* Competitive salary package.

* Career growth and learning opportunities.

* Supportive and collaborative work environment.

* Opportunity to work with an international customer service team.

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person