Back Office Executive

Job Summary

We are looking for an experienced Back Office & CRM Executive to manage day-to-day administrative, MIS, CRM, documentation, and operational support activities within the facility management business. The ideal candidate should have strong MS Excel skills, attention to detail, and the ability to coordinate with clients, employees, and internal departments.

Key Responsibilities

• Manage daily back-office and administrative activities.
• Maintain and update CRM records, customer information, service requests, and follow-ups.
• Prepare daily, weekly, and monthly MIS reports using MS Excel.
• Maintain employee, client, attendance, deployment, and operational records.
• Prepare and maintain invoices, work orders, quotations, service reports, and other documents.
• Coordinate with operations teams, supervisors, clients, and vendors for timely updates and issue resolution.
• Track service requests, complaints, follow-ups, and their closure status.
• Maintain accurate data in Excel and CRM systems.
• Monitor pending tasks and ensure timely follow-up with concerned teams.
• Prepare dashboards, trackers, and management reports as required.
• Handle email communication and maintain proper documentation.
• Support the operations team with data analysis and other back-office requirements.
• Ensure confidentiality and accuracy of company and client information.

Required Skills

• 4+ years of experience in Back Office, MIS, CRM, or administrative operations.

• Experience in the Facility Management / Housekeeping / Security / Manpower Services industry will be preferred.

• Strong knowledge of MS Excel, including:

• VLOOKUP / XLOOKUP

• Pivot Tables

• IF formulas

• SUMIF / COUNTIF

• Filters & sorting

• Basic Excel dashboards and MIS

• Experience working with CRM software or ERP systems.

• Good communication and coordination skills.

• Strong data-entry and documentation skills.

• Good attention to detail and follow-up ability.

• Ability to manage multiple tasks and meet deadlines.

Qualification

Graduate in any discipline.
Additional certification in Excel, CRM, or office administration will be an advantage.

Preferred Candidate

A candidate with 4+ years of relevant experience, strong Excel/MIS knowledge, CRM handling experience, and exposure to facility management operations.