Back Office Executive

Back Office Operations Executive
About the Company

We are a growing Digital Marketing Company helping businesses and brands build their online presence through digital marketing, performance marketing, social media, e-commerce, and other digital solutions. We are looking for a responsible and organized Back Office Operations Executive to support daily operations, client coordination, escalation handling, and compliance-related activities.

Job Responsibilities

• Manage day-to-day back-office operations and ensure smooth workflow across departments.
• Coordinate with internal teams such as Digital Marketing, Social Media, Performance Marketing, E-commerce, Content, and other departments.
• Handle client queries, complaints, and escalations professionally and ensure timely resolution.
• Coordinate with clients through email, calls, and other communication channels.
• Draft and send professional email replies for client queries, updates, escalations, and follow-ups.
• Monitor pending client issues and ensure proper follow-up and closure within the required timeline.
• Coordinate with relevant teams to resolve operational and client-related issues.
• Maintain proper records, documentation, reports, and operational data.
• Ensure compliance with company policies, processes, documentation requirements, and internal guidelines.
• Track and maintain records of escalations, client communications, follow-ups, and resolutions.
• Prepare regular operational updates and reports for management.
• Identify operational gaps and coordinate with the concerned teams for corrective action.
• Maintain professional relationships with clients and internal stakeholders.
• Handle confidential business and client information responsibly.

Requirements

• Experience: 0–3 years in Back Office Operations, Operations, Client Coordination, Customer Support, or a related field.
• Experience in a Digital Marketing Agency/Company will be an added advantage.
• Strong written and verbal communication skills.
• Excellent email drafting and communication skills.
• Good understanding of escalation handling and client coordination.
• Basic understanding of compliance, documentation, and operational processes.
• Good knowledge of MS Office/Google Workspace.
• Strong follow-up, organizational, and problem-solving skills.
• Ability to coordinate with multiple teams and manage multiple tasks simultaneously.
• Ability to work under deadlines and handle client escalations professionally.

Key Skills

Back Office Operations | Client Coordination | Escalation Handling | Email Communication | Compliance | Documentation | Internal Coordination | Follow-ups | Reporting | Problem Solving

Pay: ₹12,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance

Work Location: In person