Back Office Executive

Job Title: Back Office Executive (US Shift – Voice & Non-Voice)
Location: Baner, Pune (Work from Office)
Shift Timing: 6:30 PM to 3:30 AM IST (US Shift)

Job Overview:
We are looking for a detail-oriented Back Office Executive with strong English communication skills to support our US operations. This role includes both back-end coordination and voice process responsibilities (inbound and outbound calls). The ideal candidate should be comfortable handling international clients, managing data, and ensuring smooth operational flow during the night shift.

Key Responsibilities:
The role involves managing back-office tasks such as data entry, data verification, maintaining records, and preparing reports with high accuracy. In addition, the candidate will handle inbound and outbound calls with US-based clients, addressing queries, providing information, and ensuring a professional customer experience. The executive will also respond to emails, follow up with prospects or clients, coordinate with internal teams, and ensure timely completion of assigned tasks while adhering to defined processes.

Required Skills & Qualifications:
The candidate must have excellent English communication skills, both verbal and written, with a neutral or clear accent suitable for international communication. Confidence in handling inbound and outbound calls is essential. Basic proficiency in MS Office tools such as Excel and Word is required. The candidate should have strong attention to detail, good organizational abilities, and the capability to multitask efficiently. Prior experience in a similar role (voice or back office) is preferred, though freshers with strong communication skills and willingness to learn may also be considered.

Work Requirements:
This is a night shift role aligned with US business hours (6:30 PM to 3:30 AM IST). The position is strictly work from office in Baner, Pune. Transportation is not provided, and candidates must arrange their own commute.

Additional Information:
This role offers exposure to international business operations, client communication, and process management. It is suitable for individuals looking to build experience in both back-office operations and client-facing communication.

Candidates who are comfortable with night shifts, confident in communication, and disciplined in their work approach will be a strong fit for this role.

Job Types: Full-time, Fresher, Permanent

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:

• Paid sick time
• Provident Fund

Work Location: In person