Back Office Executive – Travel Process

Back Office Executive – Travel Process

Job Title: Back Office Executive – Travel Process
Company/Process: Perk
Location: Sector 30, Gurugram, Haryana
Work Mode: Work from Office
Job Type: Full-Time
Experience Required: Minimum 1 year in the Travel Process
Salary: Up to ₹30,000 per month (CTC)
Working Days: 5 days a week
Joining: Immediate joiners preferred

Job Overview

We are looking for experienced professionals to join our Travel Process team in Gurugram. The role involves handling travel-related customer requests, processing service inquiries, and providing timely assistance through voice and non-voice channels.

Candidates should have prior experience in the travel industry, good communication skills, and the ability to manage customer requests accurately and efficiently.

Key Responsibilities

• Handle travel-related customer queries through voice and non-voice channels.
• Process customer requests and provide accurate information regarding travel services.
• Manage email-based inquiries, documentation, and back-office activities.
• Coordinate with relevant teams to resolve customer issues within defined timelines.
• Maintain accurate records of customer interactions and transactions.
• Follow process guidelines and quality standards.
• Ensure a professional customer experience through clear communication and timely resolution.

Eligibility Criteria

• Minimum 1 year of experience in the Travel Process is required.
• Good verbal and written communication skills.
• Comfortable working in a blended process involving voice and non-voice activities.
• Basic computer knowledge and proficiency in handling customer records.
• Ability to work in a team-oriented, customer-focused environment.
• Immediate joiners are preferred.

Work Details and Benefits

• Process: Blended – approximately 20% Voice and 80% Non-Voice.
• Salary: Up to ₹30,000 per month (CTC), depending on experience and suitability.
• Working Schedule: 5 days a week.
• Transport Facility: Both-side cab facility, subject to the applicable hiring zone and company policy.
• Work Location: Sector 30, Gurugram, Haryana.

How to Apply

Interested candidates with relevant Travel Process experience can apply through Indeed with their updated resume. Shortlisted candidates will be contacted for the next stage of the recruitment process.
Email - [email protected]
Contact - 8709894784

Pay: ₹29,000.00 - ₹30,000.00 per month

Work Location: In person