Back Office / Front Office

Job Summary:

We are seeking a versatile and highly organized individual to join our team as a Back Office / Front Office professional. This role requires a dynamic individual capable of seamlessly transitioning between client-facing responsibilities and essential administrative and operational tasks. The ideal candidate will be the first point of contact for clients, ensuring a positive and professional experience, while also efficiently managing internal processes, data, and support functions to ensure smooth daily operations.

Key Responsibilities:

• Greet and assist clients and visitors in a professional and friendly manner, managing inquiries and directing them appropriately.
• Handle incoming calls, emails, and correspondence, providing accurate information or escalating issues as needed.
• Process client requests, applications, and transactions with precision and adherence to established procedures.
• Maintain and update client records, databases, and files, ensuring data accuracy and confidentiality.
• Prepare and manage various documents, reports, and presentations using Microsoft Office Suite (Word, Excel, PowerPoint).
• Coordinate meetings, appointments, and calendars for internal staff and external stakeholders.
• Manage office supplies inventory, place orders, and ensure the office environment is tidy and presentable.
• Assist with general administrative tasks, including filing, scanning, photocopying, and mail distribution.
• Support internal departments with operational tasks, data entry, and project coordination.
• Ensure compliance with company policies, procedures, and regulatory requirements.
• Collaborate effectively with team members to achieve departmental and organizational goals.
• Identify and implement process improvements to enhance efficiency and client satisfaction.