Back Office Operations Associate

Job Title: Associate Back Office Operations (UK DB Pension Claim Processing)

Experience: 1+ Years
Location: Kolkata/Mumbai

Job Summary

• Handle day-to-day back-office processing for UK Defined Benefit (DB) pension schemes.
• Process and validate pension claims and member events.
• Ensure accurate processing, SLA adherence, quality, compliance, and timely communication.

Key Responsibilities

• Process Retirement, Ill Health, Bereavement/Death, Transfers In/Out, CETV, Club & Non-Club cases.
• Handle Pension on Divorce, Benefits Authorizations, Elections, Re-employment and other pension events.
• Perform calculations and validate member information.
• Complete daily casework within SLA/TAT and quality requirements.
• Monitor work queues and provide status/progress updates.
• Prepare, update, and maintain SOPs and process manuals.
• Perform quality checks, peer reviews, RCA, and maintain audit trails.
• Identify and escalate data issues, calculation errors, risks, and SLA breaches.
• Communicate professionally with internal teams, clients, and stakeholders.
• Support complaint handling and escalations.
• Participate in process improvement and automation initiatives.

Mandatory Skills

• Knowledge of UK Defined Benefit (DB) Pension claim processing.
• Experience in back-office operations / claim processing.
• Strong SLA/KPI and TAT management.
• Good knowledge of SOP/process documentation.
• Good written and verbal communication.
• Strong MS Excel and data analysis skills.
• Understanding of quality, compliance, governance, and risk management.

Preferred Background

• 2–4 years of experience in UK Pension Administration / Claims Processing / Back Office Operations.
• Finance/Commerce graduates preferred.

If your are interested, share me resume to [email protected]