Back-Office Processing Agent

We are looking for a detail-oriented and process-driven Bills Processing Agent to support the accurate and timely processing of utility bills and related back-office transactions.

The role will involve reviewing bills and supporting documents, validating billing information, entering and updating data in relevant systems, identifying discrepancies, performing reconciliations, and ensuring transactions are processed within defined quality and turnaround-time standards.

The ideal candidate should have strong attention to detail, numerical accuracy, good analytical ability, and the discipline to work within structured processes and SLAs.

Key Responsibilities

Bill Processing & Data Validation

• Receive and process utility bills received through digital and other approved channels.
• Review bills for completeness, accuracy, and adherence to defined processing requirements.
• Capture and validate key billing information.
• Enter or update bill information accurately in billing, ERP, workflow, or utility-management systems.
• Match bills against customer/account records and supporting documentation.
• Ensure bills are processed within defined turnaround times.
• Investigate discrepancies using available systems and documentation.
• Resolve issues within defined authority and process guidelines.
• Escalate exceptions requiring additional information, approval, or investigation.
• Maintain accurate records of exceptions and their resolution.

Required Skills & Competencies

• Strong attention to detail and numerical accuracy.
• Good written and verbal communication skills.
• Ability to work with large volumes of transactional data.
• Strong analytical and problem-solving ability.
• Comfortable working with spreadsheets and business applications.
• Ability to follow detailed SOPs and process controls.
• Ability to identify discrepancies and investigate root causes.
• Strong time management and ability to work to SLAs.
• Comfortable working in a structured, target-driven environment.

Technical Skills

Working knowledge of:

• Microsoft Excel / Google Sheets
• ERP, billing, CRM, or workflow systems
• Data-entry and document-processing applications
• Email and digital workflow platforms

Knowledge of OCR, Intelligent Document Processing (IDP), RPA, GenAI, or AI-assisted transaction processing will be an advantage.

Preferred candidate profile

• Graduate degree in any discipline preferred.
• 14 years of experience in back-office operations, billing, accounts processing, data processing, BPO/ITES, utilities, finance operations, or a similar environment.
• Experience handling high-volume transactional processes preferred.
• Prior experience in utilities billing or accounts payable/receivable operations will be an advantage.

Working Conditions

• May require rotational or client-specific shifts.
• May require working in US/UK/global time zones depending on the client.
• Performance will be measured against clearly defined productivity, quality, and SLA targets.