Back Office Processing and Support Specialist

Job Overview

We are seeking a detail-oriented Back Office Processing and Support Specialist to support the processing and servicing of financial products offered in partnership with regulated banking institutions.

This role operates within the B.O.P.S. team and is responsible for executing daily operational tasks that ensure accurate results associated with the financial products offered.

The ideal candidate is highly organized, process-driven, and comfortable working in a high-volume financial services environment where accuracy and compliance are critical.

Duties

• Support servicing of the financial products offered by the regulated bank partners, with a focus on back office tasks not handled through automated processes
• Perform daily and monthly reconciliations between systems
• Identify discrepancies and work with internal teams to resolve issues
• Maintain audit-ready documentation of all transactions and adjustments
• Follow established SOPs to ensure adherence to regulatory and partner bank requirements
• Support internal audits and quality assurance reviews
• Flag potential risks, errors, or process gaps to management
• Collaborate with Program Managers, Customer Support, and Compliance teams
• Assist with process improvement initiatives and workflow optimization
• Handle ad hoc operational tasks as needed

Requirements

• 2–5 years of experience in back office operations, banking, fintech, or financial services
• Experience with credit-related products preferred
• High attention to detail and accuracy
• Experience with the Microsoft Office suite of products (word, excel, powerpoint)
• Strong organizational and time management skills
• Ability to follow structured processes with minimal supervision
• Analytical mindset with problem-solving ability
• Comfortable working with data, spreadsheets, and multiple systems
• Clear communication and ability to escalate issues appropriately

Postition will start as working in office but will transition to a hybrid remote/in office schedule after 60 days.

Pay: From $39,500.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: Hybrid remote in Kansas City, MO 64114