Back Office Processing Associate | Night Shift, Ortigas

BACK OFFICE PROCESSING ASSOCIATE

Ortigas, Onsite | Night Shift | Full-Time

Put your back-office experience to work in a structured international operation where accuracy and turnaround matter. You’ll process high-volume records, work through assigned queues, submit and track requests, maintain accurate system updates, and escalate exceptions that could affect important deadlines.

ABOUT ACQUIRE INTELLIGENCE

At Acquire Intelligence, our mission is to help business work smarter.
We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe. If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

A SNAPSHOT OF YOUR ROLE

This is a high-volume, process-driven back-office role supporting North American operations. You’ll review assigned records, follow defined processing rules, initiate required requests, monitor completion, and make sure work moves accurately through the correct queues.

WHAT YOU’LL DO

Back Office Processing

• Review and process assigned records using established procedures.
• Classify information and update records accurately.
• Submit required requests and monitor them through completion.
• Route completed work to the correct team or queue.

Queue & Records Management

• Maintain accurate system notes, statuses, and documentation.
• Work through cases according to defined priority and deadlines.
• Double-check information before submitting or completing transactions.

Quality & Escalation

• Identify records that do not meet standard processing rules.
• Escalate exceptions or issues that could affect deadlines.
• Meet required productivity, turnaround, and accuracy targets.
• Communicate professionally with internal stakeholders.

A BIT ABOUT YOU

Must-Haves

• Experience in back-office processing, transaction processing, order processing, records administration, or similar work.
• Comfortable handling repetitive, high-volume workloads.
• Able to follow detailed procedures and decision rules consistently.
• Comfortable working across queues, systems, and spreadsheets.
• Able to organize work according to deadlines and business priorities.

Good-to-Haves

• Salesforce, CRM, ticketing, or case-management experience.
• Excel experience for tracking or classification.
• Experience in document processing, records review, data verification, title processing, logistics administration, or financial operations.
• Experience supporting international or North American processes.

WHY JOIN THE A-TEAM?

Come for a career, stay for the fun!

Here’s what’s waiting for you:

• HMO coverage for you and your family
• Epic Yearly Kick-Off Parties with major giveaways
• Recognition through our Value Awards — we celebrate your wins
• Real career growth with opportunities for internal promotions
• Meaningful work with talented and supportive teams

Your future matters:

• 900+ internal promotions every year
• Access to 2,700+ leadership training courses

Extra rewards along the way:

• 14th Month Pay after 5 years of continuous service
• Employee Referral Program — earn up to ₱42,000 per successful hire

Enjoy work-life balance:

• 24 Paid Time-Off (PTO) Credits annually, with leave credits convertible to cash
• Paid Birthday Leave — celebrate your day your way

WHAT WE VALUE

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Curious and Clever: Smart questions spark smart solutions
• Entrepreneurial Energy: Think like an owner. Solve like a founder
• Fast with Intent: We move fast and deliver real results
• Laugh and Learn: We don’t take ourselves too seriously, just our results

What are you waiting for? Come for a career, stay for the fun!