Back-office Sales Assistant

Key Responsibilities

* Prepare formal quotations, Proforma invoices, product proposals, and sample dispatch notes.

* Handle incoming customer enquiries via email, phone, and online portals, routing leads appropriately.

* Coordinate between clients, field sales executives, warehouse, and logistics to ensure smooth order processing and timely dispatch.

* Track order fulfilment, update customers on dispatch/delivery timelines, and resolve shipment queries.

* Maintain and update client databases, sales trackers, order records, and inventory availability sheets in MS Excel.

* Follow up systematically with clients on pending quotations, sample feedback, and payment collections.

* Assist in preparing product catalogues, digital presentations, and rate lists for the sales team.

* Prepare weekly and monthly sales MIS reports and order status updates for management review.