Back Office Supervisor

Join the vibrant health care team at the ROADS Community Clinic - Compton as a Back Office Supervisor and make a meaningful difference to our community’s most vulnerable members.

Position Overview: The Back Office Supervisor will supervise medical assistants and work collaboratively to expand access, improve efficiency, and deliver high quality medical care.

Qualifications:

· Clinical training and experience as a Medical Assistant, LVN, or RN.

· Minimum of 2 years experience supervising MAs in an outpatient setting (FQHC preferred).

· Thorough knowledge of public health programs such as Vaccine for Children and Presumptive Eligibility.

· Experience preparing for and handling health plan and program audits.

· Experience with all aspects of patient care and examination procedures, including pediatrics, adult medicine, and OB/GYN care.

· Familiar with various health insurances and ICD-10 and CPT coding.

· Strong understanding of electronic health records systems. Experience with eClinicalWorks preferred but not required.

· Organized, detail-oriented, and able to multi-task.

· Bilingual in English and Spanish preferred but not required.

Responsibilities:

· Supervise MAs in their assigned duties, scope of practice, workflows, and overall support of medical providers.

· Implement and refine clinical training of MAs, including onboarding training and routine re-training where appropriate.

· Conduct routine audits of MA work, documentation, and efficiency.

· Implement workflows and appropriate standards to maintain compliance with health plans and programs; help prepare for health plan and program audits.

· Help address patient complaints and grievances.

Benefits:

· Salary from $75,000.

· Generous incentive compensation plan.

· Health, dental, vision insurance.

· Health expense reimbursement up to $1000/year.

· 401K with employer match up to 4% of compensation.

· PTO.

· Holiday pay.

· Life insurance.

About The ROADS Foundation

ROADS Community Clinic – Compton was the first federally qualified health center in South Los Angeles to provide a full continuum of integrated services, including medical, behavioral health, and dental services. Now with 6 clinics, 60 providers, and 3 mobile clinics, the ROADS Foundation is continuing its mission to expand access to quality health care for underserved communities.

Job Type: Full-time

Pay: From $75,000.00 per year

Benefits:

• 401(k) with employer match
• Paid time off
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• 8-hour shift

Work Location: In person

Pay: From $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person