Back Office Virtual Assistant (MX)

We are seeking a proficient and experienced Virtual Back-Office Associate to join our team. This is a remote position supporting our healthcare operations and patient scheduling needs.

Key Responsibilities

• Manage and update documents and records using Google Workspace, including Google Docs and Google Sheets.
• Handle a high volume of inbound and outbound calls, averaging approximately 60–80 calls per day.
• Make outbound and cold calls to patients to efficiently schedule appointments and follow up as needed.
• Provide exceptional patient service on every call, communicating with empathy, professionalism, and patience.
• Manage appointment scheduling accurately and efficiently.
• Confirm appointments and handle cancellations, rescheduling, and calendar adjustments.
• Maintain accurate, secure, and up-to-date patient information and databases.
• Inform case managers and relevant team members of patient or scheduling updates.
• Assist with day-to-day administrative tasks and maintain accurate records.
• Multitask effectively while managing competing priorities in a fast-paced environment.
• Identify and proactively resolve scheduling and operational issues as they arise.
• Adapt to changing workflows, scheduling procedures, and calendar arrangements.
• Communicate process and scheduling changes clearly and help ensure they are implemented smoothly and accurately.

Requirements:

• Fluent in English and Spanish, both written and spoken.
• 2+ years of experience in customer service, healthcare, or a similar role.
• Experience handling high-volume calls (60–80+ daily) and comfortable with outbound/cold calling.
• Strong patient care and communication skills, with empathy and professionalism.
• Excellent multitasking, organizational, and problem-solving skills.
• Adaptable to changing workflows, scheduling procedures, and priorities.
• Proficient in Google Workspace, particularly Google Docs and Google Sheets.
• Comfortable handling confidential patient information and working independently in a remote environment.

Monthly Compensation: 18,000 - 21,000 MXN

Job Type: Full-time

Pay: $18,000.00 - $21,000.00 per month

Work Location: Remote