Backend Executive

Job Summary:

We are looking for a dedicated and proactive candidate to join our team. In this role, you will be responsible for maintaining strong relationships with our dealers and clients, conducting regular phone follow-ups for orders, and managing our order database efficiently using Microsoft Excel.

Key Responsibilities:

• Dealer & Client Relationship Management:
• Make daily outbound calls to dealers and clients to build, maintain, and strengthen business relationships.
• Serve as the primary point of contact for dealers and clients regarding order status, product availability, and inquiries.
• Address and resolve dealer and client issues or concerns in a prompt and professional manner.
• Order Tracking & Follow-up:
• Follow up regularly with clients and dealers on pending orders, quotes, and payment statuses.
• Coordinate with internal departments (Warehouse, Logistics/Dispatch, and Sales teams) to ensure timely order processing and delivery.
• Data Management & Reporting:
• Maintain and update a comprehensive order database in MS Excel.
• Accurately enter new orders, update delivery/dispatch details, and track pending status.
• Generate daily, weekly, and monthly order status reports for management review.
• Gather feedback from dealers and clients to share insights with senior leadership.

Key Qualifications & Requirements:

• Technical Skills: Strong proficiency in Microsoft Excel.
• Communication Skills: Good communication skills.
• Interpersonal Skills: Proven ability to build and maintain strong client and dealer relationships.
• Problem-Solving & Multitasking: Strong organizational skills with the ability to prioritize tasks and resolve customer queries effectively.
• Education & Experience: 1.5 –2 years of experience in order processing, dealer management, or customer support

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person